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Product Operations Manager

Grapevine, TX, USA | Cox Communications

  • Industry:
    Media / Entertainment
  • Position Type:
  • Functions:
    Operations / Production
  • Experience:
    5-7 years
Job Description:
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The Product Operations Manager is responsible for leading product management discipline standards across the delivery streams and managing key initiatives with identified teams to enable stronger product management practices. Product Operations responsibilities include establishing and managing a consistent set of base product management deliverables as well as reporting and performance against a defined set of KPIs.


This role will need to identify and manage tools and resources needed across several products and delivery streams. Partnering closely with product leaders and teams to implement key product management practices will be critical to delivering on annual goals and strengthening the product management disciplines required to drive business growth.


This role will partner closely with the product and engineering teams across delivery streams, as well as functional teams that key business partners (i.e., finance, business operations, sales, change management, etc.). To be successful in this role, the candidate must have a combination of product management experience and software product knowledge, operational knowledge, stakeholder consultation, user experience, and project management skills.He/she must also be a strong people influencer and driver for a shared future vision, collaborating and guiding the work of teams involved in the product development lifecycle.


This role will partner closely with the Finance & Insurance Express (FIE) product and business teams, as well as, across broader COX organizational boundaries to ensure that all goals and milestones are met. This role will report to the Senior Director Product Operations & Readiness, and will be instrumental in building out readiness practices, processes, and success measures across the Cox Automotive Product organization.


Primary Duties & Responsibilities:


Product Management: Drive best practice product management practices across multiple product teams and delivery streams.


Product Reporting and Performance: Work closely with product leaders to define, measure and report on KPIs, as well as develop action plans for risks and issues that arise.


Defining Success: Works with the Operational leaders, Product Management, Product Marketing and Product Development to ensure success of product launches can be measured.Establish / strengthen proper internal controls to ensure compliance of established procedures.


VOC:Keeps the voice and perspective of the customer present in the product process for in-market operations.


Process Improvement: Drives processes that improve product management maturity and skills as well as elevate our go-to-market planning and ensuring commercialization goals are met.


Product Leadership: Help guide and lead development, communication and execution of comprehensive product commercialization strategy including go-to-market and post-launch plans.


Travel: < 10%


Qualifications:


What We Look For:


Bachelor’s Degree with 5 – 7 years of related experience with a minimum of 4 years of product management experience a plus


Experience in product management


Proven ability to lead and manage cross-functional teams


Proven experience in operational and change management


Experience in customer expectation and relationship management


Experience with Finance & Insurance (F&I) products


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