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Program Manager, Advanced Services Initiatives

Chicago, IL, USA | Omnicell

  • Industry:
    Medical Devices
  • Position Type:
  • Functions:
    Project Management
  • Experience:
    5-7 years
Job Description:
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Omnicell believes that customer experience is a key differentiator in our approach to the autonomous pharmacy. We are seeking a true customer advocate to help drive our customer experience priorities.As part of the Professional Services team, you will oversee and drive multiple strategic business initiatives from development through successful execution.Reporting to the Director, Professional Services, the Program Manager will have individual programs under their leadership with a focus on improving the overall customer experience with Omnicell products and solutions.This is not an administrative role; it is one that crosses both strategy and execution, requires a combination of focus and flexibility, and requires a willingness to play an active, behind-the-scenes role accelerating positive change and innovation. 

Key Responsibilities:

Manages the planning and execution of multiple strategic initiatives to meet business objectives and by following standard project management principles and practices.

Collect key data from from the Advanced Services and Professional Services teams in order to improve processes and the customer experience. Demonstrate strong project management through driving multiple engagements to successful completion within budget, schedule and meeting client expectations.

Develops and recommends solutions to project stakeholders for the execution of all program aspects (multiple projects scope, time, risk, interdependencies, etc.).

Oversee large, cross-functional projects or initiatives.Communicate with key stakeholders in decision-making, program management, process improvement, and initiative implementation. 

Identify, track, escalate and help resolve program/project issues in a timely fashion.

Deliver effective presentations and written communications, including assessment and communication of program status, adjusting for varying audiences.

Respond effectively to shifting of priorities to meet customer and management demands and expectations.

Plan and lead structured meetings and workshops, including effective preparation and follow-up.

Required Skills and Knowledge:

The role requires a highly resourceful individual with strong emotional intelligence, self-motivation, and strong analytical skills.

Customer advocacy with a passion of driving strategic and innovative approaches to improving cross functional customer experience.

Exceptional ability to deal with ambiguous communication, listen actively and communicate (verbal and written) effectively in a diverse environment.

Highly motivated with leadership abilities, capable of developing requirements and keeping teams and projects on track and within budget and scope.

Proven ability to evaluate alternative solutions and make recommendations.

Ability to work with a variety of stakeholders across the organization and often independently with minimal supervision.

Strategic thinking - Uses knowledge of the company strategy and product roadmap to guide recommendations.

Contribute to the big picture while also being able and willing to dig in to help execute, as needed (detailed oriented).

Basic Qualifications:

Bachelor degree from an accredited college.

5+ years Project management experience.

2+ years Program management experience.

Demonstrated leadership of cross-functional initiatives.

Leading medium-large sized teams.

Facilitation of various projects meetings and risk management.

Strong with Project management tools and Microsoft applications.

Preferred Skills and Knowledge:

Master degree from an accredited college.

PMP or PgMP certification.

Continuous process improvement and/or Lean/Six Sigma certification (Green Belt or Black Belt).

Experience in a health care services (technology, services, or distribution) environment.

Work Conditions:

Work from home or any Omnicell office

Travel required:25%

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