Apply Now

Quality Consultant

Des Moines, IA, USA | Infosys

  • Industry:
    Information Technologies
  • Position Type:
    Full-Time
  • Functions:
    Quality Assurance
  • Experience:
    7-10 years
Job Description:
121 people have viewed this job

Applicants for employment in the U.S. must possess work authorization  


The job entails sitting as well as working at a computer for extended periods. Should be able to communicate by telephone, email or face to face.


Qualifications


Basic 


Bachelor’s degree or equivalent required from an accredited institution.


At least 8 years of experience in the job description below.


 Preferred  


Provide implementation support for process improvement, issue resolution, deploy improvement plan, drive risk mitigation process and ensure continuous process improvement.


Drive and deploy structured process improvements (SIX SIGMA, Lean etc.,), train and enable people on process improvement system models.Implementation knowledge on Quality management system models (ISO 9001, COPC etc.) is preferable.


Lead and participate in improvement projects, Collect and analyze data, provide insights on improvement opportunities, identify root causes for process gaps and provide solutions to eliminate them.


Conduct verification audits to identify gaps in compliance to processes; define, drive and deploy corrective action plans to ensure compliance.


Addresses process issues while implementing changes, conducts audits to ensure that the changes are being sustained.


Identify delivery risks by conducting risk audits, guide delivery teams in de-risking process.


Deploy Best practices to achieve benchmark performance; define metrics, monitor and improve benchmark performance.


Work with process owners, drive corrective and preventive actions to resolve and reduce customer complaints to improve customer satisfaction.


Generate and publish quality performance reports; participate in customer quality reviews, calibration of process, and ensure stability of process performance.


Preferred skills include but may not be limited to


Change management


Analytics and problem solving


Quality and delivery risk management


Communication skills


Documentation skills


Result oriented


Learning and innovation


Other companies hiring with Ivy Exec

 Company Logos