Des Moines, IA, USA | Infosys
Job Description:121 people have viewed this job
Applicants for employment in the U.S. must possess work authorization
The job entails sitting as well as working at a computer for extended periods. Should be able to communicate by telephone, email or face to face.
Bachelor’s degree or equivalent required from an accredited institution.
At least 8 years of experience in the job description below.
Provide implementation support for process improvement, issue resolution, deploy improvement plan, drive risk mitigation process and ensure continuous process improvement.
Drive and deploy structured process improvements (SIX SIGMA, Lean etc.,), train and enable people on process improvement system models.Implementation knowledge on Quality management system models (ISO 9001, COPC etc.) is preferable.
Lead and participate in improvement projects, Collect and analyze data, provide insights on improvement opportunities, identify root causes for process gaps and provide solutions to eliminate them.
Conduct verification audits to identify gaps in compliance to processes; define, drive and deploy corrective action plans to ensure compliance.
Addresses process issues while implementing changes, conducts audits to ensure that the changes are being sustained.
Identify delivery risks by conducting risk audits, guide delivery teams in de-risking process.
Deploy Best practices to achieve benchmark performance; define metrics, monitor and improve benchmark performance.
Work with process owners, drive corrective and preventive actions to resolve and reduce customer complaints to improve customer satisfaction.
Generate and publish quality performance reports; participate in customer quality reviews, calibration of process, and ensure stability of process performance.
Preferred skills include but may not be limited to
Analytics and problem solving
Quality and delivery risk management
Learning and innovation
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