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Regional Director of Operations - Wdc Metro

Washington, DC, USA | Morrison Healthcare

  • Industry:
    Healthcare - Hospitals
  • Position Type:
    Full-Time
  • Functions:
    Operations / Production
  • Experience:
    20+ years
Job Description:
82 people have viewed this job

Working as the Regional Operations Director, you will plan objectives for the region and ensure unit directors are in compliance with corporate, regional, and financial goals. You will be responsible for the overall operation, growth, and profitability of the region.

Key Responsibilities:  

Plans and directs the operation of the assigned accounts in support the Key Performance Indicators

Develops common direction for the team.Sets priorities and makes team agenda and strategy clear to all team members

Develops, recommends and implements policies and procedures of the region to ensure maximum income from existing accounts

Supports the development and implementation of clinical and patient service programs that meet client needs, regulatory agency requirements and meet client, patient and customer satisfaction

Participates in the sales process for the acquisition of new business

Monitors financial reports of the accounts to ensure budgetary compliance with Regional and Corporate goals

Develops and motivates an effective management and clinical staff to achieve Regional and Corporate goals and make efficient use of human resources

Interfaces with existing clients to maintain client satisfaction and account retention

Resolves client, patient and customer satisfaction or employee related complaints which have been elevated from Directors

Interfaces with legal and human resources to obtain procedures for various customer and employee related charges

Conducts appropriate annual and semi-annual performance evaluations

Completes all daily, weekly or monthly reports as outlined in the corporate policy and procedures on a timely basis meeting all prescribed deadline

Projects and practices consistent ownership attributes, which provide a high level of customer service at all points of contact

Trains, motivates and develops management personnel to achieve high level of morale and efficient use of human resources

Preferred Qualifications: 

Bachelor’s degree in Business or related field, or equivalent degree or equivalent related experience 

Proven ability to manage a team of 10 or more manager-level team members 

Minimum of 23 years’ experience in multi-unit foodservice management 

Contract Management food service experience is a plus

Experience with multi-unit foodservice management with a combined managed volume of $15M+ 

Strong track record of driving customer satisfaction 

Proven ability to work effectively in an unstructured, fast-paced and P&L driven environment 

Proven ability to mentor and develop team members 

Excellent written and verbal communication skills


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