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Risk & Authentication Solutions Client Optimization Manager

Singapore, Singapore | Visa

  • Industry:
    Financial Services
  • Position Type:
  • Functions:
    Risk Management
  • Experience:
    5-7 years
    7-10 years
Job Description:
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Job Description and Responsibilities

Team Summary

The AP Risk Solutions team resides in the Product organization and is responsible for the end to end product management of risk and authentication products across the Asia Pacific region.This includes the definition of regional product strategies, product P&L ownership, product development initiatives and the full co-ordination of these activities across both the Visa Global and in-market stakeholders.

What a Risk & Authentication Solutions Client Optimisation Manager does at Visa:

The Risk & Authentication Solutions Client Optimization Manager is responsible for ensuring that clients who have subscribed to Visa Risk Solutions including Visa Risk Manager (VRM), Visa Cardholder Authentication Service (VCAS), and other Visa risk solutions derive optimal value from the use of these products.

This includes the development and implementation of a framework of ongoing engagement across multiple channels ranging from 1:1 client engagements to the delivery of regular automated recommendations as well as through regular product updates provided in the context of ongoing fraud trends.

In addition to the above responsibilities, this role will also act as an in-market Risk Product SME for the SMT cluster, supporting sales and post-sales product optimization for core and emerging risk solutions. The Manager will support the cluster in assessing market trends, evaluating potential product client opportunities, creating client prioritization pipelines, and executing against sales plans, as well as highlighting opportunities to cross-sell other Visa products. A successful incumbent must partner with internal stakeholders to socialize and educate clients on the commercial value and benefits of Risk and Authentication products.

Why this is important to Visa

To enable Visa’s goal of becoming a network-of-networks, it will be critical to ensure Visa plays an active role in supporting our clients in the emerging open data economy. The use of data to facilitate innovative financial services and revenues will become increasingly important to Visa’s clients and our expertise and track record as the leading payments network in the world means Visa is best placed to fulfil these requirements. The Visa risk solutions and the broader Visa product team will be at the leading edge of this transformation and will provide the vision and roadmap to make it a reality.


What you will need:

Bachelor degree in Finance, Economics, Business, or Engineering

6-8+ years of experience in risk and risk product commercially focused roles required.

Strategic thinking skills – ability to anticipate upcoming trends and changes in the broader environment and apply them to Risk and Authentication products

Strong commercial acumen; understands the economics of client’s business and how security and authentication products can impact a client’s P&L as well as the commercial drivers of Visa’s business.

Experience analyzing large amounts of data using various analysis tools and turning insights into actionable strategies to detect and mitigate fraud

Strong independent strategic thinking, outstanding verbal and written communication, presentation and analytical skills with an ability to deliver results, communicate complex concepts and results.

Strong problem-solving skills – able to analytically break down problems into a solution

What will also help:

Knowledge of Visa Security & Authentication Products preferred (including Visa Secure, Visa Consumer Authentication Service, Visa Advanced Authorization, Visa Risk Manager, Tokenization, Visa Analytics Platform and others).

In-market experience and/or knowledge of local language and culture as well as regulation and industry trends preferred Advanced PowerPoint and Excel skills required

Knowledge of competitive products such as Falcon, SaaS, or others, a plus

High energy, motivated team player, able to effectively lead across functions and teams to drive projects and key initiatives to completion.

Projects you will be a part of:

As part of the risk solutions team you will have responsibility for ensuring that Visa clients are deriving maximum usage for Visa’s market leading risk products. Projects will include:

The development of a framework that defines Visa’s multi-channel approach to risk product optimization across the current & future product sets, identifying multiple mechanisms that can ensure ongoing usage of Visa risk products.  

Execution of the risk product optimization strategy in partnership with the in-market risk product teams.

Helping assess the feasibility of new risk and authentication solutions for rollout into the Singapore, Malaysia & Thailand markets and working with regional and global colleagues on local market requirements and customizations.

Develop an annual strategy and associated revenue targets that drive the adoption of high priority products in-market in conjunction with guidance from local client account executives, regional and global product owners, the Visa risk function, and other stakeholders.

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