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Salesforce Team Lead

Mandaluyong City, Philippines | Five9, Inc.

  • Industry:
    Computer Software / Computer Games
  • Position Type:
  • Functions:
    IT / Information Technology
  • Experience:
    5-7 years
Job Description:
55 people have viewed this job

Five9 is a leader in Cloud based Call Center solutions and one of the Bay Area’s fastest growing companies. To complement our rapid growth, we are actively looking for a talented and experienced Salesforce Team Lead to join our Enterprise Application Development team. Our headquarters is located in San Ramon, CA, and we continue to expand globally. We offer a very competitive base salary, full benefits package, and stock options. Five9 is a high-energy environment with lots of room for personal and professional growth.


The team is looking for a dynamic hands-on Salesforce team leader with a strong blend of communication, team building, analytical & Salesforce technical skills.


Key Responsibilities


Manage the day-to-day activities for the Salesforce team, including prioritizing, classifying and assigning service requests to the team.

Manage daily design & build activities, issue resolution, and communication across teams.

Provide expertise with including strong knowledge of administration, development, governor limits to provide supportable, scalable, and high performing solutions.

Take ownership of development; lead and work side-by-side with the Salesforce team to develop solutions to meet business requirements.

Provide technical design expertise and create all relevant documentation to illustrate all major components of each solution and their interdependencies.

Reduce customizations where possible and any non-standard application processes; ensure maximum re-use of code and processes.

Ensure that the technology, solution and process are compliant with the enterprise architecture standards and guidelines.

Conduct successful unit testing on all development and configuration items associated with the platform.


Key Qualifications 


Bachelor's Degree in Computer Science, Information Science or related technical field experience.

5+ years experience in Administration or Administrator certification required. Advanced Administrator certification preferred.

2+ years of demonstrated and proven leadership experience in small technology team or customer support team environments.

Solid understanding of the platform and how and when to create customizations vs. using Salesforce out-of-the-box functionality. 

Experience in Sales Cloud and Service Cloud required.

Experience with Communities and Gainsight desired.

Experience with Marketing Automation and CPQ tools such as Marketo and Salesforce CPQ a plus.

Willing to work a permanent night shift schedule



Solid Experience With:


Salesforce technology, including custom objects, record type, custom fields, field dependencies, validation rules and page layouts.

Salesforce business automation technology, including process flows, workflows and approval processes.

Profiles, permission sets, sharing rules, and implementing role hierarchies for system security design.

Custom reports, custom report types and dashboard.

Testing and deploying Salesforce custom objects, fields, page layouts, workflows, alerts, reports and dashboards.


Soft Skills

A passion for instructing, teaching and training employees and customers.

Strong organizational skills and ability to delegate successfully.

Ability to work successfully and efficiently amidst interruptions or distractions.

Have a warm and empathic interpersonal demeanor.

Be able to exhibit professionalism/confidentiality in escalated situations with customers.

Excellent analytical, technical aptitude and ability to solve problems.

Strong verbal and written communication skills.

Ability to remain calm under pressure.

Always looking to innovate and improve upon existing processes.

Deeply passionate about helping others.

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