Securities Services - Vice President
Hong Kong, Hong Kong | J.P. Morgan
Job Description:50 people have viewed this job
Client focus, understand client’s business needs and agenda, cultivate long term partnership with key clients
Full accountability for the service delivery relationship with their assigned clients. Building relationships with clients to understand client requirements and expectations.
Drive resolution and management of client queries, data & reporting collation, delivery issues and tracking of progress; leveraging internal teams as appropriate.
Maintain regular contact with multiple areas at clients’ office as well as internally in J.P. Morgan in country and region
Provide thought leadership and design effective solutions to help our clients.
These points have been carefully considered as being essential for the role. Your background must accurately reflect all of these for your application to be considered.
University degree, Masters or MBA preferred
Minimum 8+ years of experience in financial services industry (Custody and Funds Services and/or portfolio servicing environment would be a plus but not a must)
Strong focus in client service management, communication and delivery
Proactively responds and adapts to change - supports and influences strategies to enable business transformation and enhancement
Demonstrated technical, professional, and organizational expertise and a desire to continuously grow and maintain this knowledge
Focuses on accountability, action and outcomes to ensure solutions meet client needs while aligning business deliverables to the firm's mission and goals
As this role will have regular client facing involvement and engagement with senior staffs in all areas of Securities Services, the person in this role must be confident, articulate and able to represent J.P. Morgan in front of clients
Leadership or people management experience; held responsibilities in staff development and/or acting as senior escalation point within the team
Must be fluent in Mandarin and English