Apply Now

Senior Crisis Management Analyst

Foster City, CA, USA | Visa

  • Industry:
    Financial Services
  • Position Type:
  • Functions:
    Risk Management
  • Experience:
    3-5 years
Job Description:
82 people have viewed this job

Job Description and Responsibilities

As an operating unit of Visa's Risk organization, the Operational Resilience – Crisis Management Team is charged with protecting corporate assets from significant business and life safety interruptions by optimizing risk management practices and building operational resiliency. The Operational Resilience team is comprised of three verticals including Crisis Management, Business Continuity, and IT Disaster Recovery.

As a Senior Crisis Management Analyst, you will play a vital role in assisting with the development, maintenance, and delivery of Visa’s Crisis Management program. Your goal is to ensure Visa can employ an effective command and control function for life safety and/or business related incidents as they occur. You will do this by ensuring processes are well documented and rehearsed, plans are maintained and communicated, data is organized and available to support effective decision-making, and risk management strategies are leveraged.The Senior Crisis Management Analyst has a passion for problem solving, helping others, and using technology and data to drive solutions. The position requires a significant amount of off-hour, on-call support and may include some business-related travel.

The Senior Crisis Management Analyst will report to the Senior Director of Crisis Management. This role is an individual contributor role, but will support and have ownership of select areas of the crisis management program to include crisis management plans, exercises, technology solutions, and day-to-day operations.

Essential Functions:

Position requires 24/7 availability for incident response through an established on-call rotation

Support the development of Crisis Management plans, exercises, and program documentation

Support program reporting requirements by leveraging program data, as well as data from other Visa systems or sources

Assist with preparing and delivering program presentations to internal stakeholders such as partner organizations, senior and executive leadership, and assessment and audit teams

Serve as a resource to the Crisis Management training and exercise program by participating in exercises, supporting exercise materials development, and post-exercise documentation – this will require off-hours support due to the global nature of Visa’s business

Responsible for appropriate use of Visa’s V-Alert mass notification system

Support the management of daily activity logs and program metrics; raise areas of risk or concern to leadership as necessary

Support compliance and regulatory requests and reporting requirements, as necessary

Strengthen the culture, process, and embedment of staff and organizational preparedness through training and exercise initiatives

Conduct key stakeholder presentations, seminars, and workshops in an effort to help mature crisis response capabilities

Ensure strict confidentiality with all records, documents, communications, and information related to incidents



4 years of work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD degree


· Bachelor's and 4+ years of relevant experience

· Specifically; 2-4 years of proven business resiliency, business continuity, incident management, disaster recovery, crisis management, and/or risk management experience required

· Experience managing a corrective actions program and supporting the development of strategies to remediate identified risks

· Background and experience with industry standard audit and risk practices

· Strong verbal and written communication skills

· Effective meeting facilitation skills

· Strong project management skills  

· Team oriented self-starter, with high degree of initiative

· Prior experience in roles requiring an ability to deal with stress and make sound professional judgment in potentially threatening environments

· CBCP/CEM/BCI certification preferred

· Strong analytical skills, attention to detail, critical thinking, and problem solving

· Ability to research and manage multiple projects and deadlines simultaneously

· Possess strong working knowledge of MS Office (Word, Outlook, Excel, PowerPoint, SharePoint, and Project) and report building tools

Highly Desired:

Advanced industry recognized professional certification/license/degree

Advanced working knowledge of MS Office (Word, Outlook, Excel, PowerPoint, SharePoint, and Project) and/or other report building tools with extensive experience in data analytics, dashboard development, metrics reporting

Visa/payment system/financial institution experience including participation in a crisis/incident/emergency management program as a team member or program manager

Knowledge of payment processing systems including: Clearing, Settlement, Debit Processes, Authorization, and/or Cybersecurity protocols

Other companies hiring with Ivy Exec

 Company Logos