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Senior Director, Client Service

Chicago, IL, USA | Bounteous

  • Industry:
    Information Technologies
  • Position Type:
  • Functions:
    General Management
  • Experience:
    15-20 years
Job Description:
71 people have viewed this job

Bounteous is seeking a Senior Director, Client Service. This role reports to the VP, Client Service and the right candidate will largely be autonomous in managing his/her book of accounts and direct reports. We offer our team members advanced growth and professional development opportunities, and if you share our passion for financial services, we can't wait for you to join our team!

Bounteous boasts a long-standing track record of ideating, innovating, and implementing award-winning solutions and driving best-in-class results. Our success starts with hiring the right people, in the right roles, at the right time to strategize, analyze, design, engineer, and market for some of the world’s biggest brands. 

Role and Responsibilities

• Oversee the company’s relationships with a group of primarily key strategic financial accounts, comprising $6M-$10M in revenue

• Partner with client leaders to create rich, relevant customer experiences that drive results 

• Act as the key liaison between Bounteous and your clients executive leaders and senior stakeholders, with a focus on organic growth and establishing long-term partnerships

• Drive growth by bringing integrated solutions that leverage broad set of Bounteous capabilities to your clients

• Work in partnership with Bounteous practice and competency leaders to deliver best in class solutions

• Develop and manage strategic account management plans that establish relationships enterprise wide, identify and mitigate threats, identify opportunities and raise our strategic role with your client’s business leaders

• Immerse yourself into your clients' brands, commit to understanding their business and partner to identify long term goals and key objectives 

• Articulate and hold the full-range of client leaders’ concerns and acts as a client partner; consistently score highly on quarterly client satisfaction surveys

• Oversee new Statement of Work kickoff and customer on-boarding processes with internal stakeholders and systems, including finance, legal, design, and development

• Establish strong working relationships with clients and colleagues to foster a collaborative environment for the team to think creatively and solution together 

• Drive the decision-making process and participate in key planning milestones 

• Guide the design and development teams from initiation through to completion 

• Understand the scope of programs as defined by the business requirements and budget process 

• Manage and provide career coaching for 2-5 client service professionals, including daily mentorship and assigning of work, performance assessments, and career development support 

• Partner with Program Delivery/Project Management team to ensure that work is delivered to clients' satisfaction, and ensure revenue forecasts are accurate and maintained within Salesforce

Preferred Qualifications:

• BA/BS degree or equivalent consulting agency experience preferred 

• 15+ years of client service, digital marketing or account management experience 

• 4-6 years experience managing accounts with the financial services industry or similar

• Experience supporting technology, energy, public sector or education clients a plus, but not required

• Excellent verbal and written communication skills 

• Excellent listening and presentation skills

• Strong conflict resolution and negotiation skills 

• Experience leading and operating in a matrixed organization

• Ability to manage multiple projects and strong attention to detail a must 

• People management and mentorship skills and experience

• Deliver client-focused solutions based off client goals

• Global delivery experience

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