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Senior Director, Customer Advocacy

Palo Alto, CA, USA | VMware

  • Industry:
    Computer Software / Computer Games
  • Position Type:
  • Functions:
    General Management
    Operations / Production
  • Experience:
    10-12 years
Job Description:
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The Senior , Customer Advocacy Influence is responsible for leading a team that partners with business leaders across Company to identify and drive specific actions to improve the customer . The Influence team consists of strategic business partners who are aligned to Company’s Product, Sales, Partner, and Services organizations. The Influence team helps leaders interpret insights, define action plans, measure progress, and ensure accountability – all in the spirit of making business decisions that are in our customers’ best interests.

Key Competencies:

Executive engagement and influence: Can quickly establish close working relationships with individuals across all levels and effectively influence without authority. Strong personal credibility and counseling skills. Can comfortably lead senior level leaders through difficult tradeoff discussions and creatively drive consensus

Critical thinking and communication: Able to break down complex problems in a simplified way, develop innovative solutions and find creative ways to solve customers’ current and future challenges, articulate recommendations clearly and prescriptively, and effectively handle objections. Can switch seamlessly between big picture thinking and detailed execution

Bias for action and results orientation: Focused execution and prioritization, able to lead through obstacles and consistently achieve desired outcomes. Penchant for data driven goal-setting and measurement. Natural sense of accountability and comfort holding others accountable to achieve goals

Required Skills:

Voice of Customer or Customer industry background required

5+ of direct people management required

10+ of top tier management consulting and/or business transformation strongly desired

Technology industry and understanding of enterprise software market dynamics preferred

required, strongly desired

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