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Senior Director, Customer Marketing

Mountain View, CA, USA | Leading Computer Software / Computer Games Company

  • Industry:
    Computer Software / Computer Games
  • Position Type:
    Full-Time
  • Functions:
    General Management
    Marketing
  • Experience:
    7-10 years
    10-12 years
Job Description:
55 people have viewed this job

Looking to join a growth-stage start-up where you can have a huge impact? Leading Computer Software / Computer Games Company is in need of a proven leader to help us consistently view the world through the lens of our customers and to create impactful, value-laden programs that anticipate and meet their diverse needs.


Responsibilities:

Directly reporting to the CMO, you will be responsible for mapping the experience of the customer, identifying areas of opportunity and running programs to improve the customers’ experience of Leading Computer Software / Computer Games Company throughout the complete lifecycle.

Oversee the customer community, create a roadmap for value exchange and engagement with our community members, create a path toward increased registration and interaction between Leading Computer Software / Computer Games Company customers and employees.

Create a strategy for ongoing customer communications including our newsletter, product updates and announcements, etc

Oversee the annual customer summit, launch and manage a Customer Advisory Board platform, and ultimately work with customers and employees on an Leading Computer Software / Computer Games Company User Group program

Work collaboratively with all organizations at Leading Computer Software / Computer Games Company who work with our customers to ensure a consistent, positive interaction at every touchpoint

Manage a team of 2-4

Determine KPIs for success measurement for your organization

We are looking for a seasoned candidate who has successfully led Brand responsibilities and communications at B2B technology companies.


7-10+ years of marketing experience with demonstrated success in B2B customer program management including communications, events, and process improvement

Executive-level communication skills

Strength in collaboration is imperative, also experience with responsibility across boundaries in which you do not have direct authority will be key to success

We work at a fast-pace, and this role will require multi-threaded workstreams

As a leader, you must be responsible for the determination of an overarching team strategy and also the tactics to perform against that strategy


Please send your resume and reference "Sr. Director, Customer Marketing" in the subject line.


 


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