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Senior Director, Managed Organizations, Implementation and Improvement

Durham, NC, USA | Non Profit Organization

  • Industry:
    Non-Profit / Social Enterprise
  • Position Type:
    Full-Time
  • Functions:
    General Management
    Human Resources
  • Experience:
    15-20 years
Job Description:
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We seek a leader with a passion for improving and advancing the social sector. You will help quickly launch, scale, and manage operations for a variety of initiatives. You’ll identify and make systems improvements to enable Arabella to more effectively serve its clients. You will support and oversee operations for client philanthropic initiatives including donor collaboratives, advocacy campaigns, and new nonprofit organizations. We seek a leader with experience in implementation, improvement and building teams, a person who combines entrepreneurial spirit with operational know-how. If you want the opportunity to help lead a fast-growing team that is reshaping the charitable sector, then this job is for you.


Essential Responsibilities


Implementation and Improvement (~45%)


Evaluate new ideas, systems and business proposals for feasibility and to determine how to implement

Engage with multiple stakeholders to get input and buy-in

Lead cross-functional teams to stand up new business, new systems and new functions, ensuring that good change management practices are followed

Improve existing business processes and practices to increase efficiency and enhance client service


Client Services (~20%)


Oversee the delivery of excellent client services for a broad portfolio of grant-making, incubation, and fiscally-sponsored projects

Cultivate strong relationships with clients, donors, and philanthropic partners

Oversee our efforts to provide clients with excellent and responsive service while instilling a culture of compliance

Develop agreements, relationships and processes that enable us to provide service to the non-profits we manage


Management (~20%)


Supervise mid-level team members with a focus on developing, motivating, and mentoring direct reports

Identify rising stars on the team, and support strategies to retain them

Identify, recruit, coach and support staff across the team

Provide visible leadership to the local office


 Strategic Leadership and Organizational Growth (~15%)


As a member of the Managed Organizations leadership team, contribute to team and organizational strategy, and oversee the achievement of important team objectives

Contribute to the team and organization’s significant year-over-year growth by innovating our systems, operations and processes

Contribute to the development and management of the team’s ongoing structure, annual objectives, and key business performance metrics

Develop and share relevant and valuable expertise 

Oversee our team’s learning and development opportunities


 To be successful in this role you’ll need:


Graduate degree in relevant field (e.g., business administration, nonprofit management, or public administration) or equivalent experience

Deep knowledge of and experience in the social sector. The ideal candidate has substantial philanthropic or nonprofit experience

Significant experience with implementation of new functions or services, improvement of existing systems and processes, change management and stakeholder engagement

Experience providing customer service in fast-paced, sophisticated environments

Ability to thrive with ambiguity and in a matrixed environment

At least 15 years of work experience with steadily increasing job responsibility, including extensive people management experience

Demonstrated commitment to equity

Excellent communication skills, including writing skills, and demonstrated ability to structure large amounts of information into written documents that are clear and easy to understand

Ability to manage and lead complex projects, to oversee and delegate to others on the team, and to meet deadlines

Formal process improvement qualifications a plus


Our Core Competencies:


The ability to provide excellent service, including being able to effectively guide teams to achieve service standards and carry out strategy, and identify service offering gaps and recommend and/or drive improvements.

The ability to manage resources across team to ensure projects and goals are achieved, approve work plan changes and final deliverables, and communicate projects’ progress with critical stakeholders

The ability to establish and manage effective relationships with diverse stakeholders across the firm, including executive-level colleagues, and to foster a culture of courteous professional interactions

The ability to effectively communicate critical firm-wide messages, and to lead others in managing challenging conversations and developing complex communication skills

The ability to model and foster a team-wide culture of inclusion, collaboration, and knowledge sharing; to demonstrate and model appreciation for significant team contributions; and to mediate challenging interpersonal conflicts

The ability to regularly engage in leadership development activities, and lead firm-wide initiatives that improve firm-wide learning

The ability to foster a team culture that encourages creative problem solving, and to ensure teams have resources and training to overcome complex challenges


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