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Senior Director of Organizational Design Services

Chicago, IL, USA | Non Profit Organization

  • Industry:
    Non-Profit / Social Enterprise
  • Position Type:
    Full-Time
  • Functions:
    General Management
    Human Resources
  • Experience:
    10-12 years
Job Description:
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The Senior Director of Organizational Design Services will lead consulting engagements focused on organizational design and operational planning for a range of clients, including foundations, family and individual philanthropists, and nonprofits. The Senior Director will lead and oversee project work for the practice, applying their extensive expertise and knowledge to train and coach Arabella’s practitioners and ensure we are meeting a consistently high standard of quality. Additionally, this position will partner closely with the Business Development team to drive and support sales, manage relationships, and represent Arabella in the field. The Senior Director will collaborate with the firm’s leadership to develop and implement a strategy for the practice to achieve key performance indicators, including annual revenue and growth contributions and client impact targets.


Essential Responsibilities


Client Services (~40%)


Oversee the delivery of excellent client service for a portfolio of organizational design and operational planning projects, including managing client relationships, facilitating key client meetings and decision-making processes, ensuring client deliverable quality, and guiding the project team on overall project scope and approach

Serve as a primary relationship manager and trusted advisor for select clients

Guide project teams in solving organizational design and operational planning challenges for clients, including adapting services and tools to meet client needs

Serve as an organizational design and operational planning technical advisor to other practice areas so that they can more seamlessly integrate these services into their scopes of work as needed


Marketing and Business Development (~40%)


Achieve annual revenue and profitability targets for the practice by partnering with business development and client service leadership to execute a sales strategy

Partner with the business development and client service leadership to identify viable opportunities to launch new products and services and/or adapt existing services to new and existing markets

Help build Arabella’s field leadership and visibility, including contributing to thought leadership and representing the firm at conferences and events


Service Development (~20%)


Design and implement a strategy to achieve outcomes set by executive leadership for the practice

Develop new and refresh existing models, frameworks and other tools that establish our approach for the practice area and ensure Arabella stays on top of the latest trends in organizational design and the needs of our client segments

Identify team training needs and work with learning and development staff to train staff, which may include curricula development and/or creation of a community of practice

Mentor, motivate, and develop client service staff with respect to the practice


 To be successful in this role you’ll need:


Graduate degree or equivalent work experience in relevant field (organizational design, organizational development, change management)

At least 10 to 12 years of professional experience with steadily increasing job responsibilities

Organizational design, operations, and development expertise; experience leading change management initiatives; deep understanding of non-profit and foundation operations strongly preferred. 

Experience in professional services

Experience in philanthropy or the nonprofit sector strongly preferred

Comfort with sales and relationship management

Demonstrated commitment to implementing practices that advance diversity, equity, and inclusion

Ability to navigate a fast-paced environment and balance responding to immediate opportunities with maintaining a strategic, long-term perspective

Strong emotional intelligence

Proven ability to work with diverse teams, audiences, and stakeholders, including excellent teamwork, relationship building, customer service, and strong facilitation skills 

Ability to work independently and as part of a team

Ability to collaborate effectively with senior and executive leadership

Ability to navigate ambiguity


Our Core Competencies:


The ability to provide excellent service, including being able to address complex service matters, implement and communicate service changes to everyone involved, and to coach teammates on how to apply the firm’s service standards

The ability to manage large-scale and cross-firm projects, including delegating and managing all resources, identifying and implementing improved processes, monitoring consistency across project teams, and providing direction and support to teammates

The ability to facilitate and negotiate among stakeholders with conflicting needs and to generate consensus among decision makers

The ability to help effectively communicate difficult messages; to adapt style, tone, and content to meet various needs; and to coach teammates on crafting content

The ability to work cooperatively and inclusively with others to achieve shared goals, including encouraging and facilitating effective compromise, drawing on the capabilities of all team members, and leading team-level knowledge sharing

The ability to use available resources and feedback to continually develop mastery in your role and facilitate team and project-level learning, including coaching others

The ability to solve complex challenges by identifying innovative solutions and facilitating coordination with others


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