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Senior Director - Payment Intelligence Capabilities

Washington, DC, USA | Visa

  • Industry:
    Financial Services
  • Position Type:
  • Functions:
    Risk Management
  • Experience:
    10-12 years
    12-15 years
Job Description:
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Visa's Payment Fraud Disruption organization is seeking a lead the for the Global Payment Intelligence Capabilities team. This team is responsible for leading the intelligence-led approach to combatting and disrupting fraud in the payments ecosystem. This team consists of a wide range of core functions that support each of the global regions, Visa clients, merchants, and other partners operating in the payments ecosystem.

The Head of Global Payment Intelligence Capabilities will:

  • Lead a team of fraud, payment intelligence and digital crimes professionals to execute Visa's payment security strategy

  • Drive Visa as a brand and company viewed globally as a strong leader and partner in promoting payment security

  • Develop and execute a strategy to identify and disrupt threat actors responsible for payment system breaches, fraud attacks and cyber intrusions impacting the payments ecosystem globally

  • Identify emerging fraud and security vulnerabilities affecting Visa issuers, acquirers, merchants, processors and other entities that handle Visa cardholder data and develop/communicate appropriate mitigating controls

  • Represent Visa on industry coalition, governmental, and Visa sponsored bodies to promote adoption and development of effective risk and security controls

  • Collaborate with other Visa teams globally and partner with external stakeholders to drive Visa's business objectives and promote responsible growth and innovation

  • Develop and delivery global fraud services related to directly support clients

Primary Responsibilities:

  • Provide strong leadership and guidance to advance Visa's global payment security strategy

  • Oversee the development and evolution of our fraud identification and mitigation technology platform, consisting of both internal and external-facing applications that secure Visa’s ecosystem and its clients

  • Identify and integrate multiple capabilities (see above) in supporting Visa Payment Fraud Disruption leadership in carrying out the intelligence-led approach to fraud disruption

  • Coordinate scale of capabilities and delivering them to Visa’s clients

  • Act as resident Subject Matter Expert on fraud types, trends and emerging threats facing Visa and the payment industry and pursue related mitigation opportunities

  • Support government (U.S. and international) engagement by driving intelligence case development on fraud operations

  • Develop and execute a comprehensive payment intelligence and analysis roadmap in partnership with Visa internal cyber security, regional, product teams with emphasis on elimination, protection and devaluation of payment card data

  • Advance Visa's position as a payment card industry thought leader by contributing to and promoting collaborative partnerships with key stakeholders and through distribution of actionable intelligence

  • Promote adoption of industry security standards and practices and manage their evolution

  • Perform as a key business enabler by bringing together and partnering with internal groups to ensure Global Risk programs clearly support Visa's corporate objectives

  • Partner with other key internal stakeholders on projects aimed at reducing global and local market fraud, chargebacks and data security risks

  • Partner with Visa Cyber Security, Government Engagement, Risk Product, Regional Risk Teams, Account Executives, and Sales teams to communicate Visa’s mission of securing the payments ecosystem through industry leading, value-added Risk Intelligence capabilities

  • Execute necessary Visa Operating Regulation, policy and procedural enhancements to respond to changing client and market environmental risk and fraud conditions

  • Obtain regular feedback from key internal stakeholders, particularly from Country Risk Managers, to identify common issues across markets and new opportunities to support clients and differentiate Visa from competitors

  • Enhance and maintain procedures and practices governing Visa's respond programs, including Fraud Investigations, Law Enforcement and Breach Resolution programs

Other Responsibilities:

  • Regularly brief Visa staff and executives, external customers, government entities, and financial and security organizations on the state of the payment systems security, and emerging threats

  • Represent Visa in US and international intelligence and security-forums

  • Provide regular reporting to key internal groups across Visa’s enterprise

  • Develop and tell Visa's payment system security story at industry events and conferences

  • Represent Risk on internal Visa corporate initiatives aimed at maximizing business growth while minimizing associated risks

  • Build, mentor and guide a talented team of risk professionals

This position is open to the following locations: Washington, DC, Foster City, CA, San Francisco, CA, Atlanta, GA or Austin,

This is a hybrid position. Hybrid employees can alternate time between both home and office. Employees in hybrid roles are expected to work from the office Tuesday and Wednesdays. Wednesdays are designated as in-office collaboration days.


Basic Qualifications

• 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

• 10 years minimum as a payment risk and/or cyber-security / information security subject matter expert

• Superior knowledge of payment risk and cyber-security practices with direct experience in developing and implementing policies and risk frameworks

• Advanced knowledge of information security standards and best practices (e.g. PCI, EMV, NIST)

• Excellent written, oral and presentation skills and an ability to synthesize information and make clear, concise

• Proven track record of managing and driving teams to achieve and exceed established goals and objectives

• Ability to keep pace with demands of business by anticipating problems, proffering appropriate solutions and providing the leadership to effectively implement change

• A clear record of strategic thinking, sound judgment and superior problem solving

• Self-driven with strong leadership skills, with demonstrated excellence in leading diverse teams in a global environment

• Flexible and creative thinker with strong execution skills, generate out-of-the-box solutions, manage ambiguity and anticipate the impact of decisions/initiatives

Preferred Qualifications

• 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience

• Undergraduate degree required, graduate degree in information technology, computer science or computer engineering preferred

• Security certifications (CISSP, CEH, CHFI, SEC+, Net+)

• Expert knowledge in malware families and latest payment system attack trends

• Proven track record of successfully managing fraud operational risk programs within the payment industry and/or regulatory environment

Additional Information

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

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