Senior Director, Product Management
Chicago, IL, USA | MDLIVE Inc.
Job Description:63 people have viewed this job
The Senior Director, Product Management, is responsible for building business cases and go to market strategy and managing discrete units (specific project, release or an overall product/platform depending upon size and scope) and project teams to achieve the following:
Manage a product portfolio
Own the customer offering from enablement to execution (end-to-end PLM)
In this role, you will work cross-functionally with other departments including marketing, product, sales, IT, as well as externally with customers/prospects, outsource providers, consultants and industry organizations.You’ll correct client problems relating to product and operations, make recommendations to improve existing product (voice of customer and product development), create new product strategy (business model and product development), participate in new business development (business model and product integration), and provide sales support (training and client demos) and marketing support.
Managing the overall product portfolio, you will:
Assess market position
Identify and translate key market/customer needs into offerings
Utilize customer and market input to develop new product opportunities, overall product roadmap, and
Portfolio analysis and allocation
Create and seek approval on strategic plan
Optimize investments/spend against priority actions (e.g., maintenance, new development)
Make program commitment
Work with team to develop go-to-market plan
Conduct channel readiness
Establish pricing to market
You will also own the customer offering from enablement to execution (end-to-end PLM):
Define market requirements to ensure seamless hand-off to Product Development
Manage market value proposition to product life-cycle management (PLM) to product delivery processes
Conduct sales, operational and channel readiness
Manage product positioning activities such as scope, buyer persona, packaging, etc.
Create initial business case (including pricing/margin/volume)
Partner with functional departments to ensure understanding/commitment
Identify and recruit internal/external talents to ensure effective mix of competencies
Induct new joiners to quickly maximize performance
Set and communicate team/individual objectives and KPIs to inspire individuals to achieve high performance
Allocate work load to fully utilize every employee’s talent
Implement development plans and coach individuals to reach their maximum talent
Provide regular constructive feedback on performance/development and address poor/mediocre performance on a timely manner
Recognize high performers to maintain motivation and retain key talent
Regularly communicate on company news and team progress against business plan
Create team spirit
Most importantly, you will be part of an entrepreneurial, agile and fast-paced team that also knows how to have fun! Read: company events, meaningful involvement in the community, unlimited PTO, free coffee (#nomore3pmslump), incredible growth opportunities and of course great compensation and benefits!
Who are you?
Possess Bachelor’s Degree in a relevant program of study is required
Relevant post graduate qualifications and professional memberships will be preferred – Pragmatic Marketing certification a plus
Proactively maintain awareness of development methodology and standards to improve project, product or process quality
10+ years of product management experience in healthcare
Confidence to state own views clearly without damaging relationships
Knowledge of processes, needs and requirements and how they are/would be best met with MDLIVE products or new technology
Understand the end-to-end process, from bid process to closure, of selling MDLIVE products and services and the factors that influence success including, relationships, risks and costs.
Skilled at defining and asking key questions that help clients to discover their needs; at building trust by communicating effectively with clients about status and issues; at developing and presenting convincing recommendations that address key client objectives; at setting appropriate expectations with clients and managing them throughout the project life cycle
Capacity to anticipate customers’ needs and place customers at the center of own thinking and actions
Ability to prepare financial plans such as budgets including forecasting and designing and implementing the tracking methods
Ability to put changes quickly into practice and treat change as a learning opportunity
Ability to gain agreement to plans and ideas by promoting and focusing on common goals and win-win results
Knowing MDLIVE’s line of products and services offerings; how they differentiate from those of competitors and the benefits to customers
Present a well prepared and reasoned case, tailored to take into consideration others’ perspectives; modifies a proposition
Effectively define own work into tasks, prioritizes tasks, deals with conflicting work issues, sets deadlines and monitors own progress against plan
Effectively present information in a manner that is clear, fluent, and to the point; demonstrate ability to adapt communication to different audiences and engage the audience
Understand needs and expectations, evaluate information, use experience in forming opinions, evaluate the benefits of alternative solutions and their impact to determine the most appropriate course of actions to achieve goals
Ability to define project requirements, scoping of project, planning activities, risk and issue management; manages resources allocated, measures project progress, determine corrective actions to ensure successful project implementation
Address resource planning, cost estimating, cost budgeting, and cost control while also focusing on range estimates, capital budgeting, cumulative cost curves, and earned value analysis
Ensure the various elements of the project are properly coordinated by focusing on plan development, execution and overall change control and making trade-offs among competing objectives and alternatives to meet or exceed the needs and expectations of the stakeholder
Identify risks of negative outcomes, measures impact, recognizes when to escalate risk and minimize risk through corrective action.
Ability to see the bigger picture and have a long-term vision
Ability to anticipate long-term future customer needs and
Ability to translate ideas, thoughts, feelings into speech that is appropriate and understood by the audience; is professional and courteous
Ability to manage own behavior and control emotions, think clearly and remain positive when faced with negative responses, actions or difficult situations
Ability to create written materials with objectivity, conciseness and clarity and medium of communication tailored for delivery and targeted audience which may apply to a variety of mediums, e.g. report writing, business planning, policy writing, etc.
Ability to travel up to 50%
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