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Senior Director, Sales Operations

San Francisco, CA, USA | Omada

  • Industry:
    Information Technologies
  • Position Type:
  • Functions:
    General Management
  • Experience:
    12-15 years
Job Description:
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Omada is looking for a Senior Director of Sales Operations to lead and further scale a key group within our organization. This role will be responsible for partnering with Sales, Customer Success, Alliances and Marketing leadership to develop accurate forecasting and pipeline measures, build strong relationships across field leadership and other cross-functional departments to influence decision making, drive process optimization and overall GTM effectiveness.

This is a high impact position in a fast-growing, highly successful organization that offers tremendous room for professional growth. The position reports to the VP of Commercial Operations and Strategy.

Your impact:

Lead Sales Ops in support of all customer facing teams including Sales Development, Employer Sales, Customer Success, Health Plan Sales and Partnerships (Alliances).

Direct the company’s sales force and GTM effectiveness and manage functions essential to sales force productivity, including annual planning, reporting, quota setting and management, sales process optimization and sales compensation design and administration.

Design and develop a roadmap for processes, systems and tools to deliver analytics to drive overall growth and productivity metrics to ensure teams are hitting performance targets.

Drive overall effectiveness of pipeline management, process, methodology, metrics, review, cadence, tools.

Ensure planning, forecasting and budgeting efforts are appropriately integrated with other planning processes employed within the company.

Drive effective compensation strategy, including partnering with People Ops and Finance, and facilitate annual sales compensation cycle, process, analysis and overall management.

Partner with senior sales leadership to identify opportunities for sales process improvement.

Facilitate successful implementation of new programs through the sales organization by ensuring a well-defined, efficient sales process is in place for launch.

Foster an organization of continuous process improvement and establish high levels of quality, accuracy, and process consistency.

Responsible for the overall productivity and effectiveness of the GtM organization.

Act as a resource to sales management in operational cadence.

You will be successful in this role if you have:

Bachelor’s degree in business, engineering or related field required

Master of Business Administration (MBA) or equivalent preferred.

12-15 years of related experience in sales operations, sales or finance.

Intimate knowledge of sales forecasting, pipeline analysis, and reporting/analytics.

Strong working knowledge of and other sales productivity tools, including best practices for use, integrations and reporting

Natural leadership talent, strong relationship building skills, and the ability to engage teams and build a culture of excellence that sets the bar high and delivers results.

Excellent communicator with great talent in driving clarity and solutions; demonstrated resourcefulness in setting priorities and guiding investment in people and systems.

Experience collaborating with leaders in other functions (e.g. Finance, HR, and Marketing)

Ability to work autonomously, deal with and interact at the senior management level and manage multiple priorities simultaneously.

Strategic thinker with the ability to glean insights from processes, data, sales team feedback, industry best practices, continuous personal development, etc. to develop improved strategies.

Big plus if you have experience in preparing and scaling a company to IPO with the programs, processes and systems that this involves.

Demonstrated ability to roll-up sleeves and work with team members in a hands-on management capacity.

Customer-focused - customer facing experience in a sales capacity highly desirable

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