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Senior Director Technical Solutions- Engineering

Philadelphia, PA, USA | Medable

  • Industry:
    Internet / Online Media
  • Position Type:
  • Functions:
    General Management
    IT / Information Technology
    Engineering
  • Experience:
    12-15 years
Job Description:
77 people have viewed this job

Medable's mission is to get effective therapies to patients faster. We provide an end-to-end, cloud-based platform with a flexible suite of tools that allows patients, healthcare providers, clinical research organizations and pharmaceutical sponsors to work together as a team in clinical trials. Our solutions enable more efficient clinical research, more effective healthcare delivery, and more accurate precision and predictive medicine. Our target audiences are patients, providers, principal investigators, and innovators who work in healthcare and life sciences.


Our vision is to accelerate the path to human discovery and medical cures. We are passionate about driving innovation and empowering consumers. We are proactive, collaborative, self-motivated learners, committed, bold and tenacious. We are dedicated to making this world a healthier place.


Job Description



  • Sets team/division priorities, goals and direction to ensure all projects and/or deliverables are delivered on time with quality

  • Maintains a deep understanding of the company’s products and processes inside and out while training others 

  • Identifies and drives key initiatives to support efficiency gains and reduce efforts required to fulfill division objectives 

  • Develops and maintains strong customer relationships, both internal and external as needed

  • Anticipates problems before they are problems, taking corrective actions and escalating as needed in order to achieve commitments

  • Trains, motivates, and evaluates Team members to ensure processes and practices are correctly followed

  • Defines, monitors, and reviews metrics that drive operational improvement and allow for KPI monitoring. Prepare and present reports and metrics to management

  • Ensures onboarding of team/division employees is held to the highest standard

  • Builds and develops a culture that welcomes and grows employees during their employment at Medable

  • Oversees continuous improvement projects

  • Embodies a culture of open and honest communication and feedback, while ensuring others on the team do the same

  • Assists with closing sales opportunities as needed

  • Other duties as assigned


Qualifications



  • 12+ years working in Client Management and/or software implementations

  • Managing and guiding complex and competing priorities 

  • Delegation of duties and workloads

  • Strong interpersonal skills and leadership

  • Excellent communicators both orally and in writing

  • Expert technical skills with the willingness to continually learn and knowledge share

  • Expertise in customer service practices

  • Process enhancement skills

  • Critical thinker and problem-solving skills

  • Detailed knowledge of Medable's software 

  • Tensured experience leading and managing teams and/or team members

  • Experience managing budgets and driving efficiencies 

  • Experience working in the clinical trial industry (prefered)

  • Mentoring skills of all levels

  • Experience using Salesforce, Visio/Lucid Chart, Postman, JIRA, Confluence, Gitlab, Smartsheets


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