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Senior Director User Experience

Arlington, VA, USA | Gartner Consulting

  • Industry:
    Information Technologies
  • Position Type:
  • Functions:
    General Management
    Design / Graphic Design
  • Experience:
    7-10 years
Job Description:
81 people have viewed this job

Job Brief:

We are looking for a passionate, experienced design leader to join our team as a Senior Director of User Experience. In this role, you will help lead product development by guiding and developing a talented, driven team of UX and UI designers, and collaborating closely with other team leads. You will be part of a cross-functional, agile product team and will proactively drive forward all aspects of the design process.

Strategy & Execution

  • Partner with product leadership to execute product vision and strategy.

  • Collaborate closely with product owners to find opportunities for new products and features and to validate assumptions through user testing and research.

  • Drive the overall quality of design output and its contribution to business objectives.

  • Define and manage strategic initiatives that improve product team efficiency and impact.

  • Facilitate meetings to drive progress against goals and objectives, establish clear next steps and owners, and resolve blocks that impede progress.

  • Proactively assess risk, raise flags, and resolve issues before they become problems.

  • Refine and drive design philosophy, principles and guidelines, ensuring they are consistently applied to every product and experience.

  • Manage the delivery of design projects, defining scope, goals, milestones, and deliverables in collaboration with key stakeholders across the business.

  • Grow our user research capabilities to ensure that we have the knowledge we need to make informed product decisions.

  • Build design thinking into work across design and product, and represent design and user experience to senior management.

  • Establish processes and velocity expectations that allow the design team to do their best work; balancing speed and creativity.

  • Team Management & Development

  • Motivate and guide the team to create designs that keep Capterra at the forefront of UX design/establishing new best practices.

  • Deliver strong project and career management and growth for the team.

  • Model and promote a highly collaborative team culture.


  • 8+ years of digital product visual / experience design, with 2+ of those years in director-level management. A passion for managing and mentoring designers.

  • Deep understanding of user-centered design methods – especially related to digital products – and the ability to work at all levels of the process.

  • Demonstrable UI and visual design skills with a strong portfolio - you must be able to showcase and speak to your portfolio, and how your work qualifies you for this role.

  • Experience developing and evolving design systems.

  • Experience designing mobile-first and for responsive websites.

  • Experience with user research throughout the product lifecycle, incorporating data from multiple sources into decision making.

  • Experience with Figma, Adobe Creative Cloud, HTML and CSS is required.

  • Experience with JavaScript and/or React is a plus.

  • Experience creating data visualizations is a plus.

  • Experience working in an Agile / Scrum development process is a plus.

  • Degree in design related field, or equivalent experience, is required.

Who you are:

  • Results oriented, self-motivated influencer.

  • An excellent communicator with strong presentation skills: you are able to share design direction, vision and rationale with stakeholders and senior management.

  • Organized and expeditious; always deadline aware; you take pride in planning well, and delivering what you promise.

  • Driven by curiosity and the need to learn and continuing to develop.

  • You enjoy a good challenge: you are not afraid to make mistakes and quickly learn from them.

  • You aren’t tied to the status quo and strive to achieve new design standards.

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