Senior Director, Worldwide E-commerce Cloud Platform & Renewals
Palo Alto, CA, USA | VMware
Industry:Computer Software / Computer Games
Job Description:60 people have viewed this job
As the Worldwide Sales Leader for E-Commerce Cloud Platform & Renewals, you will be responsible for leveraging digital and e-commerce to drive new product sales and optimize the customer journey from acquisition through renewal activity.
In addition to contributing to growth and success of VMware’s renewals and Cloud products, you will be responsible for setting the vision and strategy for the customer journey and digital lifecycle of both our perpetual and SaaS product offerings online.
This role will report directly to the Worldwide Vice President of Renewals, E-Commerce and License Compliance.
Each day at VMware is different and exciting, with new opportunity to solve problems and collaborate with customers and internal stakeholders.Here is an idea of some of the topics you will work on:
E-Commerce Sales and P&L Management:
Responsible for setting and meeting e-commerce sales goals, as well key performance drivers such as traffic, conversion, renewal rates and XSUS expansion with existing customers
Oversee the e-commerce P&L, partnering closely with the digital product development team on technology investments, operations on warehouse & logistics and finance.
Oversee daily, monthly and quarterly sales forecasting.
Develop and execute online marketing calendars to support revenue targets, in line with overall brand and retail marketing initiatives across channels.
Contribute to recommendations for enhancements to e-commerce-related systems and workflow to improve process and efficiencies.
Work internally with Business Units to adopt and drive more transactional cloud offerings on our stores.
To succeed in this position, the following qualities are paramount:
Passionate about digital
Laser focused on driving revenue, but customer-first obsessed
Data-driven, continuously looking for ways to exceed targets. Able to synthesize information quickly and concisely to make recommendations.
Exceptional leader and collaborative team player in a highly agile and fast-paced environment
Ability to think at a high level strategically while understanding operational detail
Comfortable with ambiguity; strong idea leadership, solution-driven, with desire to pioneer
Highly organized, detail oriented and efficient multitasker
Positive, self-motivated, growth mindset
10+ years’ experience managing all key business functions described above
Proven track record in growing a successful, sizeable e-commerce business with experience in both strategy development and operational execution
Strong knowledge of e-commerce strategy and planning, budget and P&L management, sales forecasting, online merchandising and marketing
Proven leadership and team management skills
Deep understanding of paid media and performance marketing
Hands-on experience with retention marketing and customer journey-building
Knowledge of customer analytics, segmentation and propensity modelling
Global e-Commerce experience
Loyalty program experience
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