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Senior Director, Worldwide E-Commerce Cloud Platform & Renewals

Palo Alto, CA, USA | Heptio

  • Industry:
    Computer Software / Computer Games
  • Position Type:
    Full-Time
  • Functions:
    Business Development
    General Management
    Sales
  • Experience:
    10-12 years
Job Description:
73 people have viewed this job

As the Worldwide Sales Leader for E-Commerce Cloud Platform & Renewals, you will be responsible for leveraging digital and e-commerce to drive new product sales and optimize the customer journey from acquisition through renewal activity. 


In addition to contributing to growth and success of VMware’s renewals and Cloud products, you will be responsible for setting the vision and strategy for the customer journey and digital lifecycle of both our perpetual and SaaS product offerings online. 


This role will report directly to the Worldwide Vice President of Renewals, E-Commerce and License Compliance. 


Each day at VMware is different and exciting, with new opportunity to solve problems and collaborate with customers and internal stakeholders.Here is an idea of some of the topics you will work on:


E-Commerce Sales and P&L Management

Responsible for setting and meeting e-commerce sales goals, as well key performance drivers such as traffic, conversion, renewal rates and XSUS expansion with existing customers


Oversee the e-commerce P&L, partnering closely with the digital product development team on technology investments, operations on warehouse & logistics and finance.

Oversee daily, monthly and quarterly sales forecasting.

Develop and execute online marketing calendars to support revenue targets, in line with overall brand and retail marketing initiatives across channels.

Contribute to recommendations for enhancements to e-commerce-related systems and workflow to improve process and efficiencies.

Work internally with Business Units to adopt and drive more transactional cloud offerings on our stores.

To succeed in this position, the following qualities are paramount:


Passionate about digital

Laser focused on driving revenue, but customer-first obsessed

Data-driven, continuously looking for ways to exceed targets. Able to synthesize information quickly and concisely to make recommendations.

Exceptional leader and collaborative team player in a highly agile and fast-paced environment

Ability to think at a high level strategically while understanding operational detail

Comfortable with ambiguity; strong idea leadership, solution-driven, with desire to pioneer

Highly organized, detail oriented and efficient multitasker

Positive, self-motivated, growth mindset

Requirements

10+ years’ experience managing all key business functions described above

Proven track record in growing a successful, sizeable e-commerce business with experience in both strategy development and operational execution

Strong knowledge of e-commerce strategy and planning, budget and P&L management, sales forecasting, online merchandising and marketing

Proven leadership and team management skills

Deep understanding of paid media and performance marketing

Hands-on experience with retention marketing and customer journey-building

Knowledge of customer analytics, segmentation and propensity modelling

BA/BS required

Preferred Skills:

Global e-Commerce experience

Loyalty program experience

This role will be local to Palo Alto, CA


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