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Senior Director

San Francisco, CA, USA | MuleSoft

  • Industry:
    Computer Software / Computer Games
  • Position Type:
    Full-Time
  • Functions:
    General Management
  • Experience:
    10-12 years
Job Description:
57 people have viewed this job

Job Details

Who We Are

Customer 360 UX and the broader Salesforce UX teams are a talented, hard-working, distributed group of product designers, user researchers, front-end engineers, and accessibility experts who collaborate closely to bring innovative products to life. We are a user-centered design organization that values both customer and user success. Our Customer 360 UX team and product portfolio are growing, and we’re looking for a Sr. Director to help lead the organization into the next chapter.


What We Do

The Customer 360 UX team designs products that enable integrated customer experiences with declarative tools for administrators, data managers, and developers to create a single view of the customer. Our product portfolio also includes enterprise user identity services; data stewardship, privacy, and consent tools; and a hub that that help surface cross-cloud account information for customers. We're also working on immersive onboarding & learning journeys. We work with product managers, product marketers, engineers, and content strategists to develop product concepts & roadmap strategy, define requirements & priorities, and deliver a fantastic product experience.


You...

You are a person who leads by doing, has & recognizes strong interaction design and visual storytelling skills, and has a deep passion for solving problems at scale. You thrive in a fast-paced entrepreneurial environment and are comfortable negotiating competing priorities. Your ability to influence and exceptional communication skills are essential to success in this role. You value clarity, listen carefully, and iterate quickly. You understand and value both quantitative & qualitative research methodologies, and have experience with data-informed design in an agile environment. You engage and inspire designers, product teams, and developers to do their best work, and you give your best effort every day. You own your product area and you drive innovation. You take responsibility for your work and celebrate your team’s successes.


Responsibilities


Nurture the existing high-functioning UX team via coaching, mentoring, and management (including managing managers)

Continue to grow the team by recruiting, hiring, and onboarding world-class UX talent

Contribute to and cultivate an inclusive, diverse, and collaborative Salesforce UX team and environment

Influence and compellingly communicate the Customer 360 experience vision to a wide variety of internal and external stakeholders

Reinforce a design-led and data-informed culture that leverages the best product, technology and innovative talent

Build strong partnerships across disciplines, such as Product, Engineering, and Marketing

Collaborate closely with product owners and user research to create a customer-focused vision for your product areas

Work with product management and engineering to define product scope and roadmap

Work with Engineering and QE to deliver high-quality final products

Evangelize new interface guidelines and design patterns

Lead your team crafting user-centered designs by considering personas, market segment analysis, customer feedback, site metrics, and usability findings

Present design work to cross-functional stakeholders and executives for review and feedback

Requirements


10+ years of experience designing and delivering products in cross-functional teams from start to finish

5+ years of direct management experience

A strong passion for managing and mentoring designers

5+ years of experience as a senior creative individual contributor

BA/BS or MA/MS in design related field, or equivalent experience

A portfolio demonstrating experience creating user-centered design solutions

A systems thinker with experience designing enterprise software

Experience with design systems and designing for web & mobile device experiences

An understanding of object models and multi-tenant architecture

Experience in design thinking methodologies, from research, design, to building tangible outcomes

Proficiency with a variety of design and prototyping tools such as Sketch, Figma, and InVision


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