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Senior Implementation Engineer

Bangalore, India | Q2ebanking

  • Industry:
    Banking / Investment Banking
  • Position Type:
    Full-Time
  • Functions:
    IT / Information Technology
  • Experience:
    3-5 years
Job Description:
54 people have viewed this job

Q2 is seeking a Senior Implementation Engineer to be responsible for implementing Q2’s eBanking Solutions in order to align with the business requirements of our customers.  You will be exposed to a highly customizable product on multiple platforms that are configured/engineered differently for each customer.  Must be exceptionally detail-oriented, process driven and an energetic self-starter who can work independently and in a group setting. This role will also interface directly with clients to manage questions and issues during a project. This work is performed out of our Implementations Solution Center in Bangalore


RESPONSIBILITIES:



  • Partner with clients and internal teams to understand business requirements and direct the configuration duties

  • Develop and perform quality assurance check points within your team to ensure quality and timely delivery

  • Take ownership of your team’s business results by developing and leading training and execution plans

  • Monitors and impacts key metrics and efficiencies

  • Problem-solve routine to complex issues

  • Establish strong working and strategic relationships to socialize initiatives and get buy-in across functions

  • Provide Level 2 and 3 support to other team members

  • Create and implement tools that increase quality, security and productivity 

  • Track status and provide updates in relation to overall implementation process

  • Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to

  • Work closely with Development and other teams to ensure client satisfaction and on-time delivery


EXPERIENCE AND KNOWLEDGE:



  • Bachelor’s Degree in related field or equivalent experience

  • Typically requires 3+ years of related work experience

  • Strong MS SQL skills: Understanding of DB Design and TSQL query language as related to Enterprise software configuration, installation and debugging

  • Operating System, Hardware configuration and Network troubleshooting skills required with packet analysis valued

  • Configuration and deployment experience with Web Services

  • Some knowledge of HTML helpful

  • Data migration experience a plus

  • VMware experience valuable

  • Experience with Python and other scripting languages

  • Familiarity with iOS and Android mobile applications platforms helpful

  • Strong troubleshooting, diagnostic and analytical skills.

  • Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment

  • A relentlessly positive disposition

  • Excellent people and teamwork skills with a drive for ownership of activities with a focus on successful completion.

  • Ability to train individuals 1-on-1 and in a classroom environment

  • The ability to remain calm, diplomatic, and cooperative under stressful conditions

  • Strong written and oral communication skills including communication of technical concepts to non-technical individuals

  • Financial Services and Enterprise Software experience beneficial but not required


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