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Senior Infrastructure Engineer

San Ramon, CA, USA | Five9, Inc.

  • Industry:
    Computer Software / Computer Games
  • Position Type:
  • Functions:
    IT / Information Technology
  • Experience:
    7-10 years
Job Description:
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Five9 is a leader in Cloud based Call Center solutions and one of the Bay Area’s fastest growing companies. To complement our rapid growth, we are actively looking for an architect level Senior Infrastructure Engineer to join our Technical Operations team.This position will be onsite in our office in San Ramon, CA. We offer a very competitive base salary, full benefits package, and an attractive employee stock purchase plan.Five9 is a high energy environment with lots of room for personal and professional growth. The ideal candidate for this role will have a deep understanding of systems architecture and design, strong analytical and troubleshooting skills, and excellent communication skills.

Key Responsibilities: 

Perform high-level systems analysis, evaluation, design, integration and implementation of various virtualization (VMware), compute (Cisco UCS), storage (SAN/NAS) and storage networking (Cisco MDS) technologies

Build, manage and support – highly available, secure and scalable – production and lab infrastructure (compute and storage) in company’s global data centers and public clouds

Monitor production and lab environments, troubleshoot alerts & incidents, detect and fix infrastructure problems

Research new compute, virtualization and storage technologies and make recommendations to improve availability, reliability and performance of these systems supporting company’s external facing applications

Automate/script daily operational support tasks

Create/maintain documentation of the infrastructure and configurations (architecture diagrams, procedures, etc.) and provide training to relevant staff (within and outside the immediate team)

Perform maintenance after hours and in change windows

Participate in on-call rotation as needed

Key Requirements:

7+ years building and managing infrastructure systems (compute, virtualization, storage and storage networking), preferably in a cloud environment

Strong experience supporting mission critical 24x7 customer facing production environments

Strong, hands-on experience in designing, deploying and managing Cisco UCS infrastructure (and Cisco/HP rackmount servers)

Strong experience in deploying and managing VMware (vSphere, vCenter, ESXi/ESX, etc.) products

Strong experience of SAN (3PAR), NAS (NetApp) environments including design, implementation and administration

Strong experience in Cisco MDS SAN switches configuration and management

Solid experience in scripting/automation using VMware PowerCLI/Perl/Python/Ruby/Shell

Solid understanding of cloud (AWS, GCP) infrastructure highly desired

Experience with automated deployment and configuration tools like Puppet is a huge plus

Excellent communication skills – both verbal and written

B.S. in Computer Science or equivalent experience

VMware and Cisco UCS certifications highly desired

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