Senior Product Manager, VP
Chicago, IL, USA | J.P. Morgan
Job Description:97 people have viewed this job
Create data delivery roadmap for 2020 & beyond to deliver consistent, seamless experience to clients and cardholders in the domains of card program management, card account management, and reporting.This roadmap will complement the strategy/roadmap of our proprietary client-facing platform, PaymentNet.
Support product concept development. The scope of work will include: concept assessment, business case development, client impact measurement and documentation, concept prioritization, as well as documentation of the intended end-to-end customer experience.
Serve as the Product Owner in the agile context
Own and deliver detailed documentation of existing product and data delivery capabilities; build and manage an ongoing release process to update and communicate changes to product capabilities
Explore targeted proofs of concept to harness processor data to deliver incremental value to clients/partners through innovative models.
The points below have been carefully considered as being essential for the role. Your background must accurately reflect all of these for your application to be considered.
5+ years of experience in product development
Experience with Agile methodology
Ability to conceptualize enhancements with end-to-end customer experience in focus
Demonstrated ability to work in a highly matrix organization as well as with internal and externalpartners in a collaborative manner.Partners will include:Client experience, Voice of the Customer, Client and Cardholder Servicing, Client Onboarding, Technologies, Finance, Partnerships Team, as well as Legal/Risk/Compliance/Controls.
High-energy with the ability to adapt to a fast paced and changing environment
Familiarity with Wholesale Payments and/or Commercial Card is a plus
Experience with developing and managing Application Programming Interfaces (APIs) is a plus
Demonstrated ability to frame and articulate product strategies and/or customer experience strategies; demonstrated ability to frame/articulate recommendations and options to senior leadership a plus
Demonstrated ability to narrate effectively in writing (specifically, PowerPoint) and verbally a plus