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Senior Program Manager, Global Real Estate

Hong Kong, Hong Kong | Bain & Company

  • Industry:
    Management Consulting
  • Position Type:
    Full-Time
  • Functions:
    Project Management
  • Experience:
    7-10 years
Job Description:
84 people have viewed this job

The Global Real Estate Team strives to consistently deliver industry-leading workplaces, measured in space-efficiency, effectiveness and the long-standing “Best Place to Work” record on which we pride ourselves, achieved by leveraging the resources and inputs of local project teams, internal/external support alliances, contractors and the GRE team.


Support the Director of Global Real Estate (DGRE) with the management of Bain’s global real estate portfolio with primary focus on APAC.Assists/Advise office heads with the acquisition and disposal of office space including space planning, leasehold improvements and commissioning of new space. Coordinate the activities of the supporting roles played by internal staff such as legal, finance and TSG (IT) and outside advisors such as real estate services companies, legal counsel, architects, engineers and contractors.


Location - Open to multiple locations - Kuala Lumpur, Hong Kong, Bangkok


Monitor real estate portfolio.

Assist on developing annual and three-year strategic plans for the portfolio in conjunction with the DGRE, Bain’s real estate services provider (RESP) and the local offices in support be the firm’s business plan.

Monitor regional real estate conditions with the RESP and the regional offices. Review and advise the DGRE on local office plans, key lease dates and budgets.

Identify RE related needs and opportunities in time to execute re-builds, expansions moves, sub-leases, densifications etc.

Collaborate with the global RE team on the ongoing refinement and implementation of space-use policies and supporting design strategies.

Assist the local office heads with real estate and construction matters, including;

Space planning, acquisition and disposal

Sourcing and managing fit-out-related professionals (Architect, GC, and PM Etc.)

Design, construction and commissioning of new offices, including the coordination of internal and external staff, advisors and suppliers.

Work with local offices, architects, RESP and contractors to conduct site searches and building evaluations

Assist in managing Bain’s relationship with preferred service providers such as legal, real estate services, project managers, architects, engineers and furniture manufacturers.

Provide expert oversight and direction to local teams in support of office fit outs and relocation projects.

Assist in project team formation and role orientations

Work with the GRE team to leverage Bain’s collective spend on common project elements such as furniture, flooring etc.

Lead post-occupancy evaluation surveys. Act quickly to rectify shortcomings and leverage learnings for future regional and global offices


Planning:


Gain a thorough understanding of the firm’s norms, and expectations and ensure they are incorporated in future fit outs 


Attend and influence weekly project design meetings

Assist/advise in the onboarding of contractors such as project managers, designers, general contractors etc.

Advise designers and project teams on measuring and achieving key efficiency requirements such as net area per FTE and costs per net square Ft/Meter by element (TI, Furniture, AV etc.).

Advise designers and project teams on measuring and achieving key performance requirements such as ergonomic effectiveness, noise management, climate control etc.

Review design details for suitability in meeting local team, global real estate, finance, integrated-technology and branding standard’s needs.

Assist the local teams in evaluating and relaying their need-details to the designers and contractors (Example: Plan and elevation reviews of kitchen layouts with the local teams to help them understand and comment on the designs)  

Construction:


Review existing site conditions, monitor construction stages and address challenges opportunities as realized throughout the project  


Inspect/evaluate target sites for project goal suitability. This includes Security assessment, existing hazard reports, project deliveries, elevator accessibility etc.  

Attend and influence weekly construction meetings; agendas for early meetings set by GRE and eventually picked up by the external PM

Assist/lead furniture, lighting and flooring packages leveraging the firm’s global relationships

Change-order review and disposition

Site visits to affirm design detail compliance, construction quality and schedule adherence

Inspect/affirm furniture related interfaces such as blocking, wiring and site readiness for delivery and installation

Punch/Snag list follow-through

Move management:


Assist local operations and project teams in move management and day-one readiness


Move company vetting and onboarding. Local team may provide recommendations with final decision by GRE

Help the local team understand the required move team formation and role definitions

Advise on communication planning and building excitement around the new space

Relay experience based tips and strategies to optimize day one occupancy (Welcome breakfast, lost and found room, furniture operation demonstrations, who-to-contact address etc.)

Work with TSG (IT) to understand their setup time needs

Travel to assist move teams as needed 

Post occupancy support:


Attend and influence post occupancy meetings

Act quickly to rectify shortcomings and document learnings for future regional and global offices

Assist/lead post occupancy surveys

Reporting on any required data needs such as LEED compliance, minority-owned supplier data

Bachelor degree in business administration, office design, operations management, project management or related field.

Minimum of 8 years of relevant real estate, operations, PM, or construction experience.

Demonstrated experience and capabilities, preferably in the field of global project and real estate management. A minimum of five years’ experience in a global real estate role, preferably, but not necessarily in a professional services firm.

Excellent organization, communication, interpersonal, skills. (Communication expectations/BDP, including Answer First approach)

Working knowledge of CAD programs and proficient in interpreting technical drawings, lease/contract language, space-planning strategies, RE and project related forecasting, and budget management.

Design experience: principles of interior design, scale, materials, finishes, etc.

Facilities knowledge and experience, including equipment, and life safety systems

Understanding of all phases of a project, including pre & post construction

Understanding of, and experience with, the contract furniture business

Experience with the RFP process: architects, GC, PM, vendors etc.

Genuine desire to provide great spaces & experiences for our people

Experience managing concurrent projects

Ability to visualize a space as a fully functioning, operational area, from plan, and spot inefficiencies or potential problems before construction begins

Passion for experience sharing

Attention to detail; analytical approach

Experience soliciting and compiling feedback and input from a variety of stakeholder groups, and then distilling that information into usable data to ensure as many stakeholders feel as involved in the process as possible, thereby creating a space unique to that group (office)

Strong negotiation and supply chain management skills with experience with the RFP process: architects, GC, PM, vendors etc.

Willingness to travel (approximately 50% average with likely heavier travel in the first 3-6 months in the role).

Ability to integrate closely with the Global RE team and willingness to manage workhours around variable global schedules.

Reports into the New York-based DGRE (EST).  


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