Accountable for delivering the entire customer project/program scope – products and services - to the customer within the assigned area of responsibility.

Main responsibilities on E2E planning and management of financial and operational performance

Ensures project/program management based on PMI principles and in full alignment with Nokia MoO and applicable Business Line guidelines.

Experience in building trustful relationships with Customer

 

Summary of key activities:

Customer Relationship Management

Managing financial and Operational Performance

Contribution to Service Business/Solution Creation

Project and Program Management Planning

Controlling Project and Program Execution

Updating the Project /Program Management Plan

Risk Management

Stakeholder Management

Leading the Project/ Program Team

Closure and handovers

 

Key activity descriptions:

Customer Relationship Management

Develops/contributes to long term Customer Relationship strategy

Establishes and maintains good customer relationship by e.g.

Ensuring all relevant information is communicated proactively to the customer

Regular meeting practices are maintained and agreed actions are reliably followed-up

 

Managing financial and Operational Performance

Strong and Self-motivated Team Leader

Able to provide day to day leadership and guidance

Managing performance of members in the Project Team

Accountable for setting function / program goals, managing cost performance and ensuring achievement through people and processes.Strong communication and integrity skills

Able to quickly identify potential deliverable risk of delays. Build strategy and drive mitigation plans

Driving for continuous efficiency improvement by e.g.

Project Cost Adherence (PCA) management

Project Asset Rotation Days (PARD) reduction

Optimizing Project/Program operational performance

Ensuring efficient claim management

Aim to improve revenue and Sales Margin by e.g. capturing up-selling opportunities by effective Change Management

 

Contribution to Service Business/Solution Creation

Contributes in identifying and creating business opportunities

Contributes to pre-sales and sales/tendering processes

Contributes to the development of the service business

 

Project and Program Management Planning

Ensures Project Target Agreement (PTA) process takes place

Validates PTA contents

Plans Project based on PMI principles and processes (initiate, plan, execute, monitor/control, close) as well as Business Line global guidelines

Leads the customization of global e2e operational processes to project /program* requirements (e.g. network operations processes, supply chain process, logistics processes, acceptance process etc.) and ensures it is aligned with NOKIA MoO

Ensures contract management process is initiated and integrated with Project Management processes, operational processes and NOKIA Contract Management policies

 

Controlling Project and Program Execution

Monitors & controls

The project targets against the PTA

Project Management processes e.g. time management, cost management, scope management, quality etc., including e.g.

ensures enough operational visibility to relevant stakeholders (e.g. Procurement, PMO, Customer) through specific tools

participation to periodic reviews

execution of operational processes in line with NOKIA MoM and applicable BL guidelines

operational KPIs

KPIs as specified in Service Level Agreements

execution of the contract management process

adherence to applicable official guidelines, handbooks and instructions

 

Updating the Project/ Program Management Plan

Continuously and proactively adapt Project/Program Management Plans and Delivery Processes to reflect the changing environment

 

Risk Management

Identify and analyze risks and opportunities.

Plan and implement risk response actions.

Ensure risks actively monitored and managed and risk management plan updated

 

Stakeholder Management

Managing the expectations of project/ Program stakeholders, e.g.

customer

project team / program organization

subcontractors

3rd party vendors (multi-vendor partners)

CBT Team

Order Management and Logistics (OML)

Setting up and maintaining clear and effective internal and external communication within the relevant project stakeholders (e.g. customer and project teams)

 

Leading the Project Team(s) / Program Organization

Organize and lead the project teams / program organization.

People management (perform line management responsibilities) e.g.

on-boarding/off-boarding people

manage performance, competence development

 

Closure and handovers

Ensure contractual requirements completed (e.g. Acceptance Testing done, PAC signed by customer)

Close the project (e.g. collect lessons learnt, post calculations, document PTA completion)

Customer handover activities (e.g. documentation)

Ensure internal handover (if applicable)

 

Additional Requirements:

 

Experience of Full Turn-Key rollouts (Radio)

Solution focused attitude

Result and timeline driven

fluent English

Portuguese language is an advantage

Nokia is an equal opportunity employer that is commited to diversity and inclusion.

At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

Mission:

Accountable for delivering the entire customer project/program scope – products and services - to the customer within the assigned area of responsibility.

Main responsibilities on E2E planning and management of financial and operational performance

Ensures project/program management based on PMI principles and in full alignment with Nokia MoO and applicable Business Line guidelines.

Experience in building trustful relationships with Customer

 

Summary of key activities:

Customer Relationship Management

Managing financial and Operational Performance

Contribution to Service Business/Solution Creation

Project and Program Management Planning

Controlling Project and Program Execution

Updating the Project /Program Management Plan

Risk Management

Stakeholder Management

Leading the Project/ Program Team

Closure and handovers

 

Key activity descriptions:

Customer Relationship Management

Develops/contributes to long term Customer Relationship strategy

Establishes and maintains good customer relationship by e.g.

Ensuring all relevant information is communicated proactively to the customer

Regular meeting practices are maintained and agreed actions are reliably followed-up

 

Managing financial and Operational Performance

Strong and Self-motivated Team Leader

Able to provide day to day leadership and guidance

Managing performance of members in the Project Team

Accountable for setting function / program goals, managing cost performance and ensuring achievement through people and processes.Strong communication and integrity skills

Able to quickly identify potential deliverable risk of delays. Build strategy and drive mitigation plans

Driving for continuous efficiency improvement by e.g.

Project Cost Adherence (PCA) management

Project Asset Rotation Days (PARD) reduction

Optimizing Project/Program operational performance

Ensuring efficient claim management

Aim to improve revenue and Sales Margin by e.g. capturing up-selling opportunities by effective Change Management

 

Contribution to Service Business/Solution Creation

Contributes in identifying and creating business opportunities

Contributes to pre-sales and sales/tendering processes

Contributes to the development of the service business

 

Project and Program Management Planning

Ensures Project Target Agreement (PTA) process takes place

Validates PTA contents

Plans Project based on PMI principles and processes (initiate, plan, execute, monitor/control, close) as well as Business Line global guidelines

Leads the customization of global e2e operational processes to project /program* requirements (e.g. network operations processes, supply chain process, logistics processes, acceptance process etc.) and ensures it is aligned with NOKIA MoO

Ensures contract management process is initiated and integrated with Project Management processes, operational processes and NOKIA Contract Management policies

 

Controlling Project and Program Execution

Monitors & controls

The project targets against the PTA

Project Management processes e.g. time management, cost management, scope management, quality etc., including e.g.

ensures enough operational visibility to relevant stakeholders (e.g. Procurement, PMO, Customer) through specific tools

participation to periodic reviews

execution of operational processes in line with NOKIA MoM and applicable BL guidelines

operational KPIs

KPIs as specified in Service Level Agreements

execution of the contract management process

adherence to applicable official guidelines, handbooks and instructions

 

Updating the Project/ Program Management Plan

Continuously and proactively adapt Project/Program Management Plans and Delivery Processes to reflect the changing environment

 

Risk Management

Identify and analyze risks and opportunities.

Plan and implement risk response actions.

Ensure risks actively monitored and managed and risk management plan updated

 

Stakeholder Management

Managing the expectations of project/ Program stakeholders, e.g.

customer

project team / program organization

subcontractors

3rd party vendors (multi-vendor partners)

CBT Team

Order Management and Logistics (OML)

Setting up and maintaining clear and effective internal and external communication within the relevant project stakeholders (e.g. customer and project teams)

 

Leading the Project Team(s) / Program Organization

Organize and lead the project teams / program organization.

People management (perform line management responsibilities) e.g.

on-boarding/off-boarding people

manage performance, competence development

 

Closure and handovers

Ensure contractual requirements completed (e.g. Acceptance Testing done, PAC signed by customer)

Close the project (e.g. collect lessons learnt, post calculations, document PTA completion)

Customer handover activities (e.g. documentation)

Ensure internal handover (if applicable)

 

Additional Requirements:

 

Experience of Full Turn-Key rollouts (Radio)

Solution focused attitude

Result and timeline driven

fluent English

Portuguese language is an advantage