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Senior Scrum Master / Agile Coach

Jersey City, NJ, USA | J.P. Morgan

  • Industry:
    Financial Services
  • Position Type:
    Full-Time
  • Functions:
    IT / Information Technology
  • Experience:
    3-5 years
Job Description:
91 people have viewed this job

As a senior level Scrum Master within the Architecture, Data and Engineering organization you will support Database & Infrastructure organization which encompasses platforms/applications such as Hortonworks, Integrated Consumer Data Warehouse (ICDW)/Teradata, Cloudera, Tableau, Cognos  and Consumer Data Hub (Info1)/Exadata, in addition to various platform tools. This role will be responsible to provide support to both the Database & Infrastructure and Analytics & Reporting products, including Data & Analytics Product Owners and team. Role focuses on continuous optimization of the product groups/domains.The Scrum Master protects the team from churn, drives velocity improvements on the team, lowers the team’s defect density and promotes more frequent deployments. They work with the Product Owner to ensure a healthy backlog and appropriate prioritization of work. They work to increase the effectiveness of agile ways of working in the organization through coaching, influencing and participating in Community of Practice activities.


Primary responsibilities include:


To influence multiple teams across a product group/domain in a complex and ambiguous environment

Coach the benefits of working in an agile manner to all employees and all levels of Sr. Leadership within span of influence

Actively mentor and coach Scrum Masters within a Product Group(s) to foster collaboration across the teams

Drive continuous improvement across Product Group(s)

Assist in implementing Transformation vision & strategy

Engage with the Development teams, Scrum Masters, Product Team and Product Owners to coach agile practices and the events/techniques required for continuous improvement by the teams in an Agile product development organization

Identify continuous improvement activities/opportunities to reduce waste, drive efficiencies and improve the overall effectiveness of agile within the Product Group(s)

Coach Product Owner to use the right processes to create a successful product by:


­Defining product scope, guiding principles and roadmap

Understanding the customer, getting feedback to drive product development

­ Building and maintaining a healthy backlog

­ Organizing interactions with stakeholders


Embrace the concept of continuous learning in own journey and drives in the team by:


­ Protecting the team from churn

­ Driving velocity improvements

­ Lowering defect density

­ Promoting more frequent deployments


Assume ownership role in the team and has shared accountability with the team on delivery and continuous improvements

Coach the Product owner to align Product Group(s) with the Product vision, Product Road mapping, Product Backlog, Sprint goals, and other necessary information to produce the desired outcomes

Assist Product Group(s) with resolving Impediments

Enables and ensures clear communication to help the Product Group(s) to meet its goal


This role requires a wide variety of strengths and capabilities, including:


BS/BA degree or equivalent experience

Business and/or Technology leadership and practical delivery experience

Experience as Scrum Master or Coach in an Agile development 

Experience in coaching large groups

Experience facilitating large groups on aspects of organizational design and removal of impediments

Experience partnering with Sr Leadership/ Stakeholders across Enterprise/LOB

Experience managing geographically distributed and culturally diverse work groups with strong team management, leadership and coaching skills

Experience driving and resolving issues and managing risk to meet overall project goals and objectives

Comfortable speaking and presenting to senior management

Excellent written and verbal communication skills

Ability to develop strong client and working relationships with the team


Preferred Qualifications / Experience


Ability to understand the technical challenges of the organization/products and apply critical thinking to solutions presented

Knowledge of data platforms and/or application development shared-service technology

Possess the business acumen required to ensure that goals, scope, and product domain knowledge is shared and understood by everyone on the team as well as possible

Technical knowledge of preferred programming practices (CI/CD, ATDD, Continuous Testing, etc.) in order to lead the team towards the right solutions and improvements.

Familiar with common development design patterns or technologies such as Service oriented environments, Microservices, APIs, etc.

Knowledge of transformation strategic direction

Knowledge of customer-centered techniques including user research, UX and UI trends, design thinking, lean startup, customer journey and user story mapping.

Knowledge of end to end product concepts including brand management, marketing, prospecting, account opening, enrollment, fulfillment, and servicing.

Knowledge of end to end product development concepts including risk, audit, controls, and legal and compliance


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