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Senior Systems Engineer

San Ramon, CA, USA | Leading Technology Company

  • Industry:
    Computer Software / Computer Games
  • Position Type:
  • Functions:
    IT / Information Technology
  • Experience:
    5-7 years
Job Description:
56 people have viewed this job

Five9 is a leader in Cloud based Call Center solutions and one of the Bay Area’s fastest growing companies. Five9 has an exciting opportunity for a Senior Systems Engineer. This position has overall responsibility for day-to-day network and server administration. This role supports the execution of maintenance plans, service level agreements, and implementation strategies and projects to address organizational initiatives. The Senior Systems Engineer will manage technical issues throughout all phases of the organizational project management methodology, focusing on the transition of projects from design to production. The ideal candidate needs to be a strong leader with excellent customer service skills, able to lead projects, develop processes and is detail oriented. Must possess the ability to prioritize multiple initiatives and activities in a fast-paced, exciting environment.


This position is a hands-on role and needs first-hand experience in Windows server management, Active Directory, Exchange, and networking.



Server and Network Architecture

Design of topology for reliability, scalability and total cost of ownership

Vendor selection and management

Vendor contract and support renewal

Application integration support

Support regulatory control audits ensuring compliance (SOX, PCI, SOC2, ISO)

Lead and participate on cross functional teams for improvement projects

Serve as the technical principal responsible for solving the most complex problems

Develop policies, procedures, and controls to maintain security and integrity of the server environment (Configuration Standards)

Install, maintain, and monitor production servers in a highly available architecture

Lead monitoring and troubleshooting activities

Ensure Business Continuity processes and technology are in place, tested and validated


Server Administration

Perform administration and manage individuals responsible for administration of the production Windows Server environment of the following platforms:

Microsoft Windows Server 2008, 2012 & 2016

Microsoft SQL Server 2012 & 2014

Microsoft File, Print, DHCP & DNS Administration

Microsoft Exchange 2010

Microsoft SharePoint 2010-2016

Linux CentOS, Apache, MySQL and PHP (LAMP) Support

Enterprise PKI Administration and Support

Powershell Scripting (Python also a plus)

Multi-Factor Login Infrastructure such as Duo, Yubikey or RSA

VMWare Cluster Management (Standard and Hyper-Converged Architecture)

Virtual Desktop Infrastructure such as Citrix or Microsoft RDP

Backup and Recovery Tools (Veeam, Barracuda, Simplivity Backup, Etc.)

CyberArk Vault, PSM, PAM and EPM Solutions

Security Incident and Event Management Systems (SIEM) such as LogRhythm or Splunk


Service Desk Administration

Management of 1000 pc’s

Video Conferencing management

PBX and phone

Process development

SLA, KPI and metric management

Client Management Platforms (BMC, JAMF)

FireEye HX AntiVirus

Endpoint Disk Encryption (Winmagic Securedoc)

CyberArk Endpoint Privilege Management Administration and Support


Network Administration

Manage and monitor the global LAN environment

Ensure performance of the network is within SLA

Manage network upgrades to improve performance and reliability

Managing the interdependencies of projects and impact of external influences

Cisco Catalyst 92xx switching

Palo Alto Networks Next Generation Firewalls


Cloud Management

Single Sign-On Technologies such as ADFS or Okta (SAML)

Office 365 Administration and Support

Google Identity Administration and Support

Google Cloud Provider, Amazon Web Services or Azure Administration and Support

Web Conferencing Administration (Webex & Zoom)

Email Security Gateway Administration such as Mimecast or Proofpoint

Mobile device management such as Microsoft Intune, VMWare Airwatch or Mobile Iron


Experience Required

5+ years experience with Window Server and Exchange administration

Bachelor’s degree in Computer Science or related field or Microsoft certification

VMWare certification preferred

ITIL Certification preferred

Experience with enterprise storage required

Flexible and able to work in a fast paced environment with minimal supervision

Customer service oriented with excellent interpersonal skills

Excellent written and oral communications skills

Outstanding problem solving ability

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