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Senior UX Researcher - VP

New York City, NY, USA | J.P. Morgan

  • Industry:
    Financial Services
  • Position Type:
  • Functions:
    IT / Information Technology
  • Experience:
Job Description:
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Design User Research proposals with clear hypothesis, scope, audience and methodology 

Lead and conduct contextual user interviews, synthesizing insights, delivering Insight Reports through contexts most likely to inform decision making 

Propose and implement a quantitative research methodology which harnesses existing data relating to user behavior, reports this in a manner able to drive prioritization of work and created a continuous feedback loop that seeks to refine the quality of data sourced. 

Lead the introduction of a new usability evaluation service for SCRUM teams and Product Managers to iteratively test solutions, in a timely manner, using methods ranging from Guerrilla testing to more formal Lab based-studies

Work in partnership with Technologists,Designers, and Product Managers to evaluate experience design concepts from early sketches to fully functional prototypes

Conduct desk research to identify trends in user behavior within the finance sector and across a range of other sectors and find creative approaches to feed insights back into the Post Trade organization

Manage User Research requests from across the organization, proactively proposing mechanisms by which demands can be met

Contribute to a set of shared artifacts such as Persona’s, Journey Maps, Metrics, and Research processes, which serve the wider team.


Someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests across functions and geographies, and where a job title is not considered the final definition of who you are, but the starting point. You will be experienced, under no-illusions about the challenge, but resolute to embody the change you want to see as part of a team of design-thinkers who will support one-another.

Bachelor’s degree in Human Factors / Ergonomics, Human-Computer Interaction, Cognitive / Experimental Psychology, or similarly relevant field (Master’s/ Doctorate preferred)

Experience running UI/UX or user studies measuring both qualitative and quantitative data

Ability to quickly build strong relationships and manage strong ongoing communications with individuals who are willing to participate in an ongoing research program.

Experience of proposing and applying experience metrics in enterprise organizations, and establishing methods by which to gather and report back on insights against agreed metrics.

Energetic and responsive personality with excellent communication and interpersonal skills

Strong awareness of both Service Design and User Experience Design and able to plan research studies that can gather insights appropriate to each.

Ability to work both independently and collaboratively in a dynamic, hands-on and creative environment

Working knowledge of organizational culture and design

Proficiency in statistical analysis

Enthusiasm in utilizing a diverse set of approaches to creative problem solving

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