Senior UX Researcher

Toronto, Canada | Forshay

  • Industry:
    HR / Recruitment Services
  • Position Type:
  • Functions:
    IT / Information Technology
  • Experience:
    3-5 years
Job Description:
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We are looking for a passionate user experience researcher who can take on a semi-embedded role with one our studios.By semi-embedded we mean that 3-4 days a week you will be working side by side with studio leads, producers, designers, engineers, artists and product managers helping to inform game feature roadmaps, usability and the overall player experience.You will be able to go deep on one to two products as the sole researcher on those products while also impacting the entire portfolio through cross-product research initiatives in collaboration with a central user research team.  

Ideally, the candidate will have a variety of mixed-methods approaches in their toolkit. Most importantly, the candidate must be excited to dig in to the audiences, affordances and economies of the mobile free to play market.


Influence and support teams in design decisions and product strategy

Report actionable insights to game development teams that inform product decisions and game designs

Play games in development regularly and contribute to design discussions and feedback sessions

Collect and report on qualitative or quantitative data from playtests, diary studies, surveys or data from other games user research methods

Collaborate with BI analysts in the analysis of large data sets of player behavior

Lead the full life-cycle of research projects from study design to data reporting to following up with teams on how they are acting on the insights

Moderate playtest sessions, conduct focus groups and manage diary studies

Write and code efficient surveys that tap in to both the company's audience and outside audiences

Be willing to set up equipment for studies (web cam, streaming media, audio, installing builds on devices)

Keep track of budgets and product roadmaps in collaboration with studio leads

Conduct heuristic or expert evaluations of competitor titles

Liaise with various departments, such as legal, customer service, user acquisition, and analytics for the purpose of research

Own end to end logistics of projects including recruitment and incentive payouts


Depending on level of education this role would be for someone with 3 years of industry experience leading user experience research projects in the gaming or mobile app space, or equivalent relevant experience

MS, MBA, MFA or PhD in Computer Science, Psychology, Sociology, Anthropology, HCI, Human Factors, Design, Media Studies, Interactive Design, Game Design, Symbolic Systems, Entertainment Technology, Digital Culture or related field OR a Bachelor’s degree in one of the above related fields with additional 1-2 years of experience

Excellent communication skills including the ability to visualize data in unique ways, present evidence and make recommendations to development teams (i.e. PowerPoint, Keynote or other infographic tool)

Strong data manipulation skills (i.e. Excel, R, SPSS)

Must possess interest in games, game design and free to play economies for a wide variety of genres including fashion, time management, FPS and sports

Passion for helping teams create the best possible player experiences by informing great design with great data

Interest in exploring cutting edge methodologies or applying research methodologies from sciences or humanities to the evaluation of games

Bonus background in one or more of the above: statistics, market research, quantitative research methods, design strategy, prototype testing, product validation

Bonus skillsets: Tableau, R, SQL, light scripting

Demonstrated experience as a leader on multiple user research, game design theory, human factors, psychology, or participatory design project in an academic or industry setting.