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Senior Vice President & Chief Claims Officer

Chicago, IL, USA | W. R. Berkley Corporation

  • Industry:
    Insurance - General
  • Position Type:
  • Functions:
    Financial Services Professional
    General Management
  • Experience:
    15-20 years
Job Description:
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Responsible for the supervision of all claims related matters as well as the analysis, development and execution of claims strategies to deliver optimal loss cost management and customer satisfaction in support of overall business objectives.  Work collaboratively with the Vela Leadership Team in loss trend, coverage and exposure analysis for existing programs and new program opportunities. Work directly with internal claims personnel and outside to manage and achieve high standards of productivity, efficiency and alignment of organizational goals. Ensure compliance with all local, federal and state regulations related to claims while minimizing risk/exposure to the organization. 

Analyze existing claims strategy to ascertain effectiveness. Develop and implement appropriate claims strategy in conjunction with the President, Chief Actuary and Chief Financial Officer.

Provide vision and leadership to the Claims organization in accordance with the established strategy

Cultivate a culture that excels in communication and collaboration

Leadin the development, implementation and continuous planning of all claim programs, metrics, processes, results and initiatives

Collaborate with Underwriting, Actuarial, Finance and other stakeholders to ensure knowledge sharing on market trends, legal changes and loss developments

Leverage resources, technology, and processes to drive innovation through the use of predicative analytics within the department

Understand and utilize internal claim best practices for proper and consistent claim performance, compliance and achievement of business goals

Work with the Leadership Team on cost containment strategies including allocated and unallocated expenses within the Claims operation

Create the Claims annual operational goals, objectives and budget

Directly manage first and third party claims, as necessary

Supervise and analyze effectiveness of panel counsel to assure compliance with agreed upon metrics and recommend changes to the President/CEO where necessary.

Provide regular Claims updates to brokers and reinsurers as necessary.

Ensure sound litigations management practices, including detailed review of legal bills using appropriate tools

Attend mediations, arbitrations, depositions, trials, as necessary

Perform other duties and/or projects as assigned by the President/CEO


Bachelor’s Degree required; Juris Doctor strongly desired; other advanced degree a plus

Microsoft Office (Word, Excel, PowerPoint) and Microsoft Outlook proficiency, Internet proficiency, knowledge of claims management tools

15 years of general claims experience with knowledge of a broad array of casualty, general liability, Product Liability, Manufacturing, Professional Liability, Construction, CD, and Energy. Background in large loss management, mediation and settlement negotiations.

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