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Senior Vice President Chief Operating Officer

Rockville, MD, USA | Leading Non-Profit / Social Enterprise Company

  • Industry:
    Non-Profit / Social Enterprise
  • Position Type:
  • Functions:
    General Management
    Operations / Production
  • Experience:
Job Description:
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Oversee the day-to-day resident care, services, and programs in each residence on the CESLC campus

Support the business development activities for the campus including identify and develop new service lines, and monitor campus marketing and sales activities

Establish, facilitate, coordinate, document and monitor quality standards, policies and processes for the organization and promote the continuous advancement of performance excellence in all areas as measured by organizational key results and quality measures

Drive accountability across campus by aligning employee actions to achieving key results including exceptional customer experiences and further CESLC as the provider of choice in the community

Oversee and implement the annual budget process with CFO and promote efficient and effective management of resources in day-to-day operations to continually strengthen the organization’s financial performance by maximizing reimbursement, generating revenue, and containing costs while driving high quality of care

Oversees quality assurance and risk management team to ensure operational processes mitigates risk to the organization

Facilitate and participate in strategic planning and development of new services to residents and in the extension and advancement of services beyond the immediate campus

The ability to work cross-functionally, build consensus, coach and develop staff, manage performance and support morale

Serve as staff liaison and leader to the Housing Boards. 


 will include coordinating, planning, and facilitating their agendas and supportive materials for the meetings and creating a meaningful and engaging experience for the board in alignment with the organization’s mission and values. Provide oversight and support to the staff liaison to the Quality of Care committee

Support and work in partnership with the CEO in communications and preparing reports for the Board of Governors. Represent the organization in board committee meetings as assigned such as quality Improvement, finance, and strategic planning as well as special task forces

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