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Senior Vice President, Chief Risk Officer

Winston Salem, NC, USA | Novant Health

  • Industry:
    Healthcare - Hospitals
  • Position Type:
  • Functions:
    General Management
    Risk Management
  • Experience:
    10-12 years
Job Description:
61 people have viewed this job

The Senior Vice President, Chief Risk Officer has system-wide accountability for enterprise risk, to include corporate and clinical, and management of third-party risk. The CRO will have a forward-thinking approach to anticipate and identify trends and to establish and execute plans to mitigate or eliminate actual or potential risk, in consultation with system leaders. The CRO directly manages the risk, audit, compliance and privacy areas across the organization. 

Job Relationships: Reports to and receives assignments from EVP, Chief Administrative Officer

At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.


• Education: Undergraduate Degree, required. Advanced Degree, preferred.

• Experience: 10 Years of experience in Risk, Compliance, Privacy, required.

• Licensure/Certification: CRO-C, preferred.

• Additional Skills (required): 

• Operational Excellence: Exceptional operations management with strong attention to project deadlines and details; broad-based experience in directing diverse operations to ensure organizational growth and advancement.  

• Communication: Ability to distill complex topics into crisp and concise narratives that can be consumed by audiences with varying degrees of familiarity with the subject matter.  

• Digital Fluency: Proficiency with Microsoft Office 365, specifically Power Point, Word, and Excel.  

• Speed to Market: Effectively works in a fast-paced work environment to deliver results.

• Problem Solving: Strong analytical, critical thinking and creative problem-solving skills.  

• Highly Effective Communicator: Demonstrated ability to communicate effectively, appropriately, and inclusively with key stakeholders at all levels.  

• Inclusion and Belonging: Fosters a work environment of inclusion and belonging for all team members.  

• Judgment: Demonstrated ability to act independently upon information and make decisions that achieve optimal results. 

• Confidentiality: Respects confidential information. 

• Additional Skills/Requirements (preferred):  

• Entrepreneurial spirit and innovative drive for reaching the next great idea and exceeding goals. 

• Intellectual depth, moral integrity, personal vision, creativity, leadership skills, fortitude, sincerity, and diplomacy. 

• Ability to work independently and as a team player who will productively engage with others at varying levels of seniority within and outside of Novant Health.


• Essential Functions:

• Creates an environment that supports and respects diversity to promote creative problem solving.

• Provides consistent and equitable oversight. Provides operational leadership and guidance for all core processes, including audit. Creates a system for ongoing education and staff development.

• Maintains organizational policy and procedures, including rules of conduct.

• Demonstrates knowledge of process improvement principles and applies appropriately to improvement activities. Monitors quality of the department’s core processes.

• Manages the interdependence of processes both within and external to the department.

• Accountable to meet goals defined by the Chief Administrative Officer and Novant Health leadership. Direct process development to measure goals and metrics. Continuously monitor progress and metrics toward meeting defined goals.

• Holds staff accountable for customer service standards and ensures service recovery when needed. Ensures staff responds to customers in a timely manner.

• Provides ongoing informal and formal feedback to direct reports consistent with organizational policies and procedures. Coaches staff in developing plans to achieve career goals.

• Supports growth, development of initiatives, and overall performance of strategy. Demonstrates dedication to meeting the expectations and requirements of stakeholders.

• Creates and executes practical, scalable, and operational tasks.Works closely with team members to monitor and evolve practices for continuous process improvement. 

• Assures local, regional, market and corporate processes and standards align with care, patient safety and clinical policies, procedures, and standards.

• Protects assets of the organization by controlling and minimizing losses through risk mitigation activities.

• Maintains relationships with staff, management, senior leadership, and executive leaders to monitor, assess and mitigate on going risk to the organization and assures appropriate responses to emergent risks in all Novant Health facilities as indicated.

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