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Senior Vice President, Client Experience

New York, NY, USA | Weber Shandwick

  • Industry:
  • Position Type:
  • Functions:
  • Experience:
    7-10 years
Job Description:
71 people have viewed this job

We are looking for a new SVP for the New York office.

This role will lead two major accounts in the New York office reporting to an EVP. This is a unique, career-enhancing role on large accounts, and an opportunity to partner with exceptional senior account leaders across the company.

This new leader’s overall responsibility is to be the day-to-day strategist for the clients, manage the overall relationship, deploy the teams in the most efficient and productive way to execute flawlessly, and be a supportive coach. The successful candidate will have experience with data and regulatory milestones along with consumer programs, and display passion, never-ending curiosity, a desire to always be better, and the ability to inspire and connect with teams across offices. They will be a hands-on leader that fits with our overall culture. We are a company of doers even at the most senior level.


  • Build and nurture client relationships and grow business by providing leadership, direction and strategic guidance to colleagues, day-to-day teams and senior level clients

  • Lead, develop and coach teams of 10-20 people

  • Guide and inspire clients to continue expand the kinds of communications work they are doing digitally directly tied to meeting their business challenges

  • Develop quality standards and ensure client satisfaction

  • Draw on our total agency resources for every project, including health creative, digital and media specialists

  • Educate teams to ensure that they are delivering state-of-the-art counsel and content to their clients

  • Stay ahead of the shifts in the healthcare environment and provide guidance to teams and clients

  • Participate in new business pitch development and/or presentations

  • Participate as part of the practice leadership team on the operations of the group

  • Actively engage in the culture of the agency to lead by example

  • Work with peers to further the mission, goals and culture of the agency

  • Mentor individuals so that they are able to achieve their professional goals

Basic Qualifications

  • Bachelor's degree required

  • 11+ years of experience in PR inclusive of agency experience working on large scale integrated communications campaigns

Additional Qualifications

  • Deep knowledge of the pharma regulatory landscape

  • Experience, at an agency or in-house, managing a large pharmaceutical account (over $1 million in billings) and the keen organizational skills needed to do so. Experience on accounts that span multiple cities with integrated account teams preferred

  • Excellent written, verbal, and interpersonal communication skills

  • Great track record of success leading teams and developing talent

  • Proficiency in MSOffice, advanced proficiency in PowerPoint and other presentation platforms

Desired Qualifications

  • An entrepreneurial spirit, strong leadership qualities, and a collaborative attitude

  • Propensity to organize thinking, break down complexity and manage shifting priorities at a fast pace

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