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Senior Vice President, Personal Lines Casualty Claims Leader

Jersey City, NJ, USA | Ace Group

  • Industry:
    Insurance - General
  • Position Type:
  • Functions:
    Regulatory Affairs
  • Experience:
    10-12 years
    12-15 years
    15-20 years
Job Description:
83 people have viewed this job

Ensure the highest levels of claims handling and customer service for Personal Lines Casualty Claims.

Directly collaborate with the Personal Risk Services Underwriting Segment (“PRS”) and actuarial teams regarding claim activities and trends as well as product development, supporting and partnering in overall PRS business strategies and goals.

Manage financial results, including reserve adequacy and litigation management for the Personal Lines Casualty Claims.

Lead a team of approximately thirty (30) claims professionals handling Personal Lines Casualty Claims.

Ensure that significant exposures are timely recognized, elevated and overseen by the appropriate staff with commensurate skills.

Ensure timely evaluation and analysis of coverage, liability and damages for all Casualty Personal Lines claims.

Develop and implement overall strategies for Personal Lines Casualty Claims driving high quality claim results and delivering high quality claims service.

Partner with others in the Casualty Claims Discipline to achieve broader Company Claims & Corporate financial goals.

Build and develop organizational talent; identify and track success criteria and metrics. 

Partner with HR to manage performance, foster talent development, support diversity and inclusion and create succession plans.


A minimum of 10-20 years of experience in managing Casualty Claims, with a focus on Personal Lines claims.

Demonstrated ability to manage Casualty Personal Lines claims, as well as demonstrated ability to interact with and influence all levels of internal and external business partners and customers.

Organizational and management skills with a track record of success in building and managing high performing claims teams.

Excellent written and verbal communication skills.

A hands-on management style and strong work ethic.

Ability to drive results as well as coach and mentor others.

An advanced degree (JD or MBA) is preferred, but not required.

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