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Services Product Manager, VP

Tampa, FL, USA | J.P. Morgan

  • Industry:
    Financial Services
  • Position Type:
  • Functions:
    Product Development
  • Experience:
Job Description:
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Supporting all clients discussions and providing RFP responses on CHSS and CLS product inquiries

Working closely with external clients and partners across LOBs: sales/service, implementation, tech & ops, risk, compliance, legal and other groups to ensure proper due diligence and review prior to presenting to stakeholders

Ensuring client-facing materials, agreements and internal job aids are accurate, up-to-date and position/protect appropriately

Identifying and implementing the technical and business requirements to support additional clearinghouses

Deepening relationships with clearinghouses, CCPs and CLS Bank to ensure information exchange and alignment with strategic

Portfolio Management:

Maintaining governance models for CHSS and CLS USD Nostro Service and drive ongoing reviews of clients

Off boarding clientsnot meeting criteria or dormant accounts to maintain a clean, risk-managed product portfolio

Work with Implementations to ensure set-up/ off boarding completed properly

Spearheading annual diligence reviews with CCPs

Monitoring CLS USD Nostro SIPs on a monthly basis, continue to identify opportunities to reduce cost

CHSS and CLS USD Nostro global pricing and cost review for consistent approach to ensure firm-wide relationships are priced appropriately.

Reviewing and approving billingof CLS Nostro clients

Developing and monitoring product performance metrics

Risk and Controls

Driving risk and control agenda to improve controls for time sensitive payment flows including escalation and contingency models

Working with clearinghouses and CLS Bank as needed to support industry initiatives

Key Skills / Experience Required

The successful candidate for the role will ideally have strong communication skills, an attention to detail, a strong risk and control orientation and the ability to transform this knowledge and expertise into business results.


Competent understanding and/or previous experience in relation to one or more of the following products:

Clearinghouse Settlement


Securities services including custody, transfer agency and other funds services


High Value (wire) transfers, Fedwire, SWIFT


Working knowledge of the Treasury Services Operations, Technology, and Service model would be an advantage

Development and documentation of all procedures, documentation, SLA's, client-facing materials and legal agreements

Development of ongoing executive management communications

Risk management and control remediation


Advanced proficiency is required as a minimum requirement for the following:

 Self-motivated and driven to achieve targets and deliverables

Relationship building and influencing skills

Communication skills – able to articulate / apply interpretation of metrics or business requirements across multiple business functions and at differing management levels

Organisational skills and time management

Presentation skills – written, visual, and verbal

Leadership skills – able to bring multi-functional groups together to work towards a common goal

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