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Solution Engineer II

Philadelphia, PA, USA | Temple University

  • Industry:
    Education (Higher)
  • Position Type:
    Full-Time
  • Functions:
    IT / Information Technology
    Engineering
  • Experience:
    1-3 years
Job Description:
53 people have viewed this job

The Solutions Engineer 2 in the College of Engineering will work under the direction of the Senior Director of IT and assist college faculty, staff, students, and supports all computer-related technical units in the college. Responsibilities include support for classroom technology, troubleshooting, image lifecycle, servers, tablets, and reporting, client-side desktop support, engineering software, 3D printing technologies, change management, and large computing infrastructure support. In addition, the incumbent supports student workers with troubleshooting all technical issues within the college. This includes standard break/fix and website maintenance by editing content, formatting, and posting text as well as participation in department and College wide assessment and inventories, which is required by the College and accreditation organizations. Performs other duties as assigned. 


Employment at Temple University means much more than a competitive salary. Temple strives to maintain a culture of diversity and inclusivity and provide employees with opportunities for growth and advancement. You will enjoy a collaborative working environment that values innovation and creativity. Our health and wellness benefits are among the best in the region, and our retirement savings plans allow you to plan for the future. Temple University offers many opportunities for employees to enhance skills, gain new perspectives and grow professionally. For example, you can earn your bachelor's degree or an advanced degree through our tuition remission benefit or develop your management and leadership skills in one of our HR Learning and Development's academies. Temple University employees also enjoy recreational, entertainment, and cultural activities both on campus and throughout the Philadelphia region. 


Required Education & Experience:


Bachelor’s degree in a related field or at least 2 years of progressive experience providing technical customer service support and system administration. Demonstrated experience with scripting, Windows Server 2016/2019/2022, Active Directory Systems Administration, Microsoft Intune, Red Hat / CentOS, Ubuntu Linux, and Jamf. An equivalent combination of education and experience may be considered. 


Required Skills & Abilities:



  • Demonstrated analytical and problem-solving skills

  • Proven Managerial Skills

  • Demonstrated project management skills

  • Advanced understanding of Windows, MacOS, Linux, and mobile hardware/software as well as major university systems such as Canvas and Banner, such that the candidate can provide solid technical advice to those reporting to him/her

  • Ability to effectively communicate both in written and verbal form with a varied range of audience: faculty/students/staff/parents/alumni/prospective students/applicants/emeriti/vendors 

  • Ability to work nights/weekends as needed during university peak periods


Temple University values diversity and is committed to equal opportunity for all persons regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status protected by law.


In accordance with the City of Philadelphia's COVID-19 mandate, all Temple University students, faculty, staff, and contractors must be fully vaccinated before receiving authorization to work unless they have a medical or religious exemption approved by the University. An individual is considered fully vaccinated two (2) weeks following the second dose of the Pfizer or Moderna vaccine or two (2) weeks following a single dose of the Johnson & Johnson vaccine. Individuals who do not meet the University's vaccination or exemption requirement will be prohibited from working until proof of full vaccination or an exemption is requested and approved. 


Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.


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