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Solutions Engineer

Redwood City, CA, USA | Sumo Logic

  • Industry:
    Information Technologies
  • Position Type:
    Full-Time
  • Functions:
    IT / Information Technology
  • Experience:
    5-7 years
Job Description:
53 people have viewed this job

Work closely with customers to understand their requirements, deliver best practices design and guidance, and configure Sumo Logic for their environment

Onboard new customers to the Sumo Logic platform

Research the collection, parsing, and analysis of log data from various devices or services

Develop default content such as parsers, dashboard, and searches for the Sumo Logic Service

Deliver training to new and existing Sumo Logic customers

Develop and deliver custom, complex configuration and training to mature customers who want to take Sumo Logic to the next level.

Work closely with Product Management and Engineering teams to improve overall customer experience and product quality


Requirements


Five or more years hands-on experience in a customer facing software implementation role such as Professional Services or Sales Engineering

Knowledge of operating systems, databases and modern and traditional application stacks

Experience with public cloud services such as AWS or Microsoft Azure

Ability to write complex regular expressions

Experience writing scripts in languages such as Python, Ruby or Perl

Excellent communication and interpersonal skills, and the ability to present to large groups in a training setting

The ability to travel

The ability to thrive in a fast-paced, high growth and rapidly changing environment

Desirable

Software development experience

BS in Computer Science or Engineering


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