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Sr Business Systems Analyst

San Diego, CA, USA | Illumina

  • Industry:
    Pharmaceutical / Biotech
  • Position Type:
  • Functions:
    Consulting - IT
  • Experience:
    5-7 years
Job Description:
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Position Summary

Illumina is seeking an experienced and highly collaborative Senior Business Systems Analyst to be a part of our Digital Experience team within the commercial organization. This role reports into the Global Information Services (GIS) team and works closely with digital marketing, technical development, and cross-functional commercial platform teams to deliver solutions. As a Sr. Business Systems Analyst, you enable the delivery of eCommerce technology solutions, executing on operational plans as well as designing and implementing technology enhancements with a keen focus on customer experience. This position demands an individual with strong technical and communication skills who can contribute in a team environment and present well prepared, stakeholder-focused written communication. Day to day work involves collaborating with product owners, Subject Matter Experts (SMEs), project stakeholders and scrum team of developers, SQA and business analysts.You own the delivery of business requirements from elicitation, requirements definition, risk assessment, test planning,functional test verification to implementation. You possess a strong foundational knowledge of digital technologies, enterprise architecture and can lead requirements elicitation, solution evaluation and stakeholder engagement.You are recognized by colleagues as someone who can get things doneand enable leadership to make strong, data driven and strategic decisions.


Apply business analysis methodologies, information systems and operational control concepts in broad technology settings

Documents business and functional requirements definition sessions with business and technical stakeholders to better understand functional, data, user interface and non-functional requirements

Facilitate and document As-Is/To-Be process flows, identify risk, assumptions and dependencies of business processes

Manage stakeholder engagement by maintaining active and consistent communication regarding feature enhancements, requirements confirmation and approval decisions

Use effective communication and presentation skills to communicate concepts, gain buy-in, facilitate conflict resolution and recommended solutions 

Demonstrate strong knowledge of technology developments within domain and industry 

Collaborate across functional, organizational, and regional boundaries

Organize activities and manage time efficiently to adhere to commitments and changing priorities with minimal supervision from the manager.

Support business and technical teams by troubleshooting and resolving development and production defects

Work with team members to identify process or system improvements


At least 5+ years proven track record as a business systems analyst or business analyst with solid experience in requirements elicitation process through interviews, brainstorming, focus group, and prototyping; expertise in writing software requirements, process modeling, and data mapping

Proven ability to prioritize, multitask, and manage multiple deliverable's in a fast-paced work environment with changing priorities

Technical expertise in eCommerce platform implementation, business to business connections and integrations

Excellent communication, presentation and negotiation skills, ability to adapt communication style based on situation

Strong analytical and problem-solving skills and ability to quickly assess design options, make informed recommendations

Proficiency with various software applications, including but not limited to: MS Office, MS Visio, Confluence, Jira, ValGenesis, Splunk, ServiceNow

Experience with Elastic Path, SalesForce, SAP ECC, SAP HANA, B2B marketplaces is a plus

Proficiency in writing database queries and experience with reporting packages, databases (SQL Server, postgreSQL)

Experience working in an Agile environment is preferred

Experience with requirement management & testing in regulated environment is a plus

Confident, self-aware team player open to receiving and providing feedback to peers and colleagues


Bachelor's degree in computer science, management information systems or information science

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