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Sr. Director, Global Quality

Charlotte, NC, USA | Honeywell

  • Industry:
    Manufacturing (Heavy Industry)
  • Position Type:
    Full-Time
  • Functions:
    General Management
    Purchasing / Supply Chain / Logistics
  • Experience:
    10-12 years
    12-15 years
Job Description:
119 people have viewed this job

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. 


That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.


Working at Honeywell isn’t just about developing cool things. That’s why all of our employees enjoy access to dynamic career opportunities across different fields and industries. 


Are you ready to help us make the future?


This position is responsible for leading a Global Quality Organization responsible for developing the strategy and facilitating action plans to address quality issues impacting our customers, thereby improving customer experience, increasing customer loyalty and enabling profitable growth for Safety and Productivity Solutions. It will also work closely with the GBE Leaders, Regional Sales Leaders, Engineering, Integrated Supply Chain, and other teams within quality to enhance customer experience.


Position Responsibilities:

Provide leadership and direction to Quality Directors in performing business analysis of strategic customer satisfaction solutions and work closely with Finance on appropriate funding for these

Drive continuous improvement in support of product quality, customer experience, delivery and cost initiatives

Directly partner with the other functions within quality as well as engineering and integrated supply chain, and service to improve customer satisfaction and drive customer loyalty to HSPS

Collaborate with the service team Improve repair quality by enforcing quality assurance requirements; collaborating with the service engineering and engineering teams in design and process improvements

Create and implement a short and long term vision for the quality team that ensures world-class customer experience and develop a strong team who can work globally in a highly matrixes environment and where employees can develop, do their best work and contribute to the company’s success resulting in a competitive advantage for Honeywell

Remove barriers to team execution through cross-functional influence enabling the continuous improvement efforts

Build confidence and credibility in order to influence internal and external customers and stakeholders

Drive proactive and interactive communication with service engineering, Sustaining and GBE Quality, Product LOB, and engineering to maximize product quality and minimize costs

Demonstrate adaptability with an emphasis on potential critical customer issues that may arise to set up strategy and work cross functionally to enhance customer experience on product quality related matters

Report status and escalation to Leadership on Critical quality issues affecting SPS


YOU MUST HAVE

Bachelor's Degree


WE VALUE

10-15 years in field or an advanced degree and comparable experience

10 years quality, service or manufacturing experience

Must be capable of supervising direct reports in regional/global locations. 

Process oriented and customer focused

Results driven with a positive can-do attitude

Strong written and verbal communication skills 

Experience working with regional/global remote teams


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