Sr. Manager, Security Compliance Engagement

San Francisco, CA, USA | Twilio

  • Industry:
    Telecommunications & Wireless
  • Position Type:
  • Functions:
    Regulatory Affairs
  • Experience:
    7-10 years
Job Description:
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Twilio is growing rapidly and seeking a Security Compliance Manager, to define and manage the path for successful Security Compliance Engagement across Twilio. This role will be a critical foundational pillar for the Security Compliance and Assurance function and will play a paramount role in helping Twilio meet its existing and future compliance requirements. The Manager, Security Compliance Engagement will report directly to the Director of Security Compliance & Assurance and will be responsible for working effectively with numerous cross-functional stakeholders across the company (Finance, IT, HR, Security, Product groups etc.) to engage on all aspects of control and process design, testing, implementation, monitoring, project management, documentation and remediation activities as needed.


Twilio is looking for a Manager with advanced and demonstrated people management experience working with ISO 27001, PCI DSS, GDPR, HIPAA, SOC2 and other regulations or Compliance Frameworks. This role will manage all Security Compliance Engagement activities for Twilio and will work across the organization’s functions (Product Engineering, HR, IT, Legal etc ) to ensure requirements are understood and controls are implemented correctly. This role will also play a crucial role engaging with external parties, including auditors and customers as needed.

7-9 years working experience within Data Security & Compliance

3-5 years of Security Compliance Audit Experience in a Management role for (PCI DSS, ISO 27001, HIPAA)

3-5 years of people management experience (Directly managing internal or external audit teams).

BS or MS in computer science or related field

Expert understanding of PCI DSS, GDPR, ISO 27001, SOC, HIPAA regulations and frameworks

Expert understanding of Cloud Controls and environments

Strong understanding of common compliance frameworks such as COBIT, COSO, ISO 27K, HITRUST and industry recognized guidance such as NIST

A strong foundation in IT solutions development and deployment

Practical understanding of IT Security Compliance, risk management and information security principles including access control, network security, information security architecture, information security operations, and leading practices and associated tools in a cloud environment (AWS).

Strong analytical, diagnostic, critical thinking and project management skills

Excellent problem-solving, negotiation and decision-making skills.

Superb ability to represent data in graphical form

Excellent written and oral communication skills

Strong Engagement skills (Internal & External)

Demonstrated experience managing Compliance activities as part of a company (not just in a consulting capacity)

Experience implementing a Common/Unified control framework

Successful demonstrated experience managing and working with auditors

Successful demonstrated experience managing and working with internal cross-functional teams and product engineering groups

Successful demonstrated experience communicating and reporting to Senior leadership

Experience assessing and working with GRC tools

Demonstrated experience creating Compliance policies & standards

Positive, energetic personality, comfortable in front of groups/customers

Experience managing integrations and acquisitions as it related to Compliance requirements

Demonstrated experience automating controls and applying an effective control automation strategy

Demonstrated experience using audit tools and automation to test control effectiveness and leveraging automated exception reporting

Excellent verbal and written communication skills. Ability to cater communication to a wide range of technical, clinical, and cultural backgrounds. Strong Professional etiquette.

CISA, CISM, CISSP, CSA CCSK, ISC(2) CCSP or other Information Security related designation required


As the Manager, Security Compliance Engagement, You will:

Manage all Internal & External Security Compliance engagement and certification activities.

Motivate, mentor, challenge, inspire and grow the Compliance Engagement team

Implement and mature a Unified Control Framework supporting ISO 27001, PCI DSS, GDPR, HIPAA, SOC2 together with supporting policies and standards.

Work very closely with many cross-functional teams to communicate and integrate control requirements (HR, Finance, Legal, others etc.)

Manage a team that will engage directly with Product Engineering through all phases of product design, implementation and ongoing maintenance of Security Compliance activities

Manage and communicate compliance requirements, timelines and roadmap to supporting teams and leadership.

Drive project activities to ensure requirements and schedules are met.

Identify and manage risks and work with project teams to identify appropriate solutions.

Manage, track and report compliance related remediation to project teams and Management.

Maintain ongoing oversight of concurrent, company-wide programs and ongoing initiatives impacting Security Compliance.

Develop metrics and reporting to demonstrate Compliance status and engagement.

Communicate the Compliance posture and effectiveness to Management on a scheduled basis.

Work closely with the Security Compliance Assurance team on audit findings and related remediation

Prepare and manage Certification reviews or Customer assessments related to Compliance.

Provide ongoing guidance and consultation to the organization to promote a progressive and sustainable Security Compliance Engagement program.

Develop and work with supporting teams to develop an automated strategy and exception reporting process.

Develop a strategy to implement and maintain a centralized audit evidence repository to support all Security Compliance evidence gathering and maintenance activities.

Develop and implement a Customer Engagement strategy and supporting knowledgebase

Partner with the Security Risk team to implement a GRC tool

Cross-train internal resources and develop team members skills and expertise

Integrate ongoing changes to laws, regulations and frameworks as required into daily activities

Assist with other Security Compliance activities as required.



The Manager, Security Compliance Engagement role is central to Twilio's continued desire to expand and establish a Trusted compliance posture across the organization and platform engineering. You will work closely with senior leadership, product teams and functions in a highly visible role with significant impact on the overall direction of the company. This role will directly impact new commercial opportunities for the company.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience.We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.