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Strategic Account Relationship Manager

San Mateo, CA, USA | TSYS

  • Industry:
    Financial Services
  • Position Type:
  • Functions:
    Business Development
    Financial Services Professional
  • Experience:
    5-7 years
Job Description:
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The Strategic Account Relationship Manager will work on a Strategic Accounts team to manage key account relationships for white label and co-brand card account portfolios to drive program growth. This role reports to the Director of Strategic Accounts and involves working closely with a variety of cross-functional teams. This position is based in San Mateo, CA and there will be occasional travel to NetSpend’s headquarters in Austin, Texas.


Maintain a holistic view of the relationship on a day-to-day operational and strategic level.

Primary partner-facing point of contact and understands partner’s business and key program drivers.

Responsible for influencing the partner to deliver against strategic objectives.

Presents marketing plans, financial plans and reports/QBR’s to senior level internal and partner stakeholders.

Routes marketing assets to partner for review/approvals.

Identify new online, viral and in market marketing opportunities, partnerships, features, services, and capabilities that impact program profitability.

Responsible for interfacing between Partner, Product Development, IT, and Customer Service to identify and troubleshoot customer facing issues.

Deliver key account and management reports.

Track contractual obligations.

Monitor competitive environment.


Minimum of 5+ years experience in account management in technology, software, financial, or information services industry.

Bachelors Degree from top university, preferably in business; MBA preferred.

Practical working knowledge of multi-channel consumer marketing strategies with an emphasis on direct marketing and online/interactive campaigns.

Highly organized, detail-oriented with the ability to prioritize and respond quickly in an ever-changing environment.

Proven track record of focusing on solutions, key metrics and results, propelled by positive can-do attitude, energy and entrepreneurial spirit to achieve financial success.

Data driven and comfortable working in a data intensive environment.

Proven ability to establish productive working relationships at all levels and influence change with internal and external business partners.

Ability to maintain good balance of strategic vision and tactical implementation.

Strong professional ethics and impeccable personal integrity.

Strong verbal, written, presentation and interpersonal skills.

Strong working knowledge of Excel and PowerPoint.

As provided in NetSpend's Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws.  

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