Success Director

Remote, CT, USA | Salesforce

  • Industry:
    Internet / Online Media
  • Position Type:
    Full-Time
  • Functions:
    General Management
  • Experience:
    15-20 years
Job Description:
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Job Details

Strategic Success Managers/Directors shape and drive end-to-end digital transformations across people, process and technology while driving business value based on the customer strategy and priorities. 

 

They are experienced business executives that empower our most complex high value customers to reach their digital aspirations. They act as the coach of the customer relationship leveraging the full power of Salesforce by bringing in technical experts, success managers, executive sponsors, product managers and strategic programs.

 


Strategic Success Managers/Directors will either be individual contributor on named accounts or additionally act as a player coach for a team of Success Managers and own their teams metrics & scorecard. 




Strategic Success Managers/Directors play a key role in building a culture of constant improvement in the world of agility, challenge the customer status quo, and find ways to inject speed into processes to ensure customer value realization with Salesforce, while fostering exceptional long-term relationships at the customer C-level. 


The ideal Strategic Success Manager/Director will possess both long term business /digital consulting background and enterprise knowledge that enables them to drive an engagement at the C-level.


Responsibilities:


Know the customer’s business and bring customer’s vision and inspiration to life by leveraging the full potential of the Salesforce platform

Leverages Salesforce Customer Success methodology and partner with customer C-level to builds a comprehensive success strategy which aligns with the customer initiatives and programs

Establish wide network across the company beyond the success team and leverage the full potential of Salesforce, bringing in technical experts, success managers, executive sponsors, product managers and strategic programs to transform the customer’s business

Perceived as a Trusted Advisor providing strategic guidance and a path to value to Customer Executive Leadership and internal account teams, demonstrating cross functional collaboration

Establish relationships with key executives and decision makers and participate in customer’s internal meetings to gain insights for recommending valuable and actionable solutions

Building a culture of constant change in the world of agility and find ways to inject speed into processes

Influence the mindset of customers by challenging the status quo and constantly deliver innovation to grow our customer’s business

Bring expertise and experience to ensure the right governance model to lead a digital change, ensure business value and objectives are created

Build and lead the structure of the program and centre of excellence by leveraging Salesforce best practices, design and architecture principles

Orchestrate complex processes that involves large numbers of discrete initiatives across a multi-cloud environment and stakeholders

Lead a team of Success Managers and drive all aspects of leading and coaching their team with a high focus on teams metrics & scorecard

Ensure their team is engaging strategically with their customers and helps prioritize their activities to drive customer value

Preferred Qualification & Skills:


Experienced professional with over 15 years in digital consulting/business consulting/ relevant industry expertise

Strong business acumen who can demonstrate working to the best industry standards and ensure that the Salesforce solution is aligned to the customers business objectives

Proven, successful track record of working with C-suite executives and other business decision makers and ability to work at customer board level

Proven result in taking a lead role in working with global enterprise companies that had the value realization at the front of the business drivers for the transition and implementation

Experience applying information technology solutions to complex business challenges

Proven, successful track record in helping enterprises transform their organizations, taking a lead role for overall success

An inspiring team leader, able to rapidly establish and lead high-performing, multi-disciplinary, cross geography account teams collaborating with Salesforce partners to ensure that the customer realizes their trust and investment in Salesforce

A confident communicator with an executive presence, able to clearly explain the program to non-technical and technical audiences

Innovative problem solver and a digital champion, who can advise the customer on new solutions based on customer roadmap and long-term strategic goals