Supervisory Manager - VP
Atlanta, GA, USA | J.P. Morgan
Functions:Financial Services Professional
Job Description:75 people have viewed this job
Review client inquiries, issues, and complaints.Complete a thorough investigation and provide resolution.The SM involves Compliance, Legal, Portfolio Management Risk Management & Control along with Senior Management in the process of reaching an appropriate resolution.
Serve as point of contact for resolution of any questions or issues that may occur during the course of a business day from the various oversight groups.Must be able to provide clear, concise, and timely resolution to these issues as they arise.
Education and training:
Responsible for providing policy and procedural training to new employees, assist with continuing education requirements and provide special training as warranted on specific topics.Assist Compliance in the dissemination of information relating to changes in policy and regulatory rules. Discuss Compliance and new product lines with sales personnel.
The SM is the main point contact for internal examinations conducted by Compliance and Internal Audit.Responsibilities include representing management in demonstrating adherence to internal policies and procedures, as well as maintaining and providing all necessary documentation in accordance with internal examiners' requests.
Review of correspondence (including marketing materials); review of incoming and outgoing correspondence (print, fax, e-mail):
Approval of all new accounts and account updates, trade corrections.
Suitability pre-review of transactions: Approve new accounts and provide guidance on OTC derivative transactions.Pre-trade product review (including document and authorities review) for certain Foreign and local securities, New Issue and Secondary Issuance of Equities, and Rule 144.
Pre-approve clients for Hedge Funds and Private Investments.Review client suitability and complete suitability checklist as appropriate.
Review and approve sales and marketing materials in accordance with firm branding and policy.
Responsible for resolving order errors.This includes identifying circumstances, taking market action when necessary to resolve the error, and completing the error reporting.The SM will assign responsibility for errors as necessary.
Review of trade blotter:Responsible for review of daily trade summary and inquiries.
Client account reviews: Complete client reviews as outlined by Compliance procedures; follow up on issues or make client contact as warranted an in accordance with supervisory guidelines and maintain these records of the review process.
Personal Trading and Outside business activities:
Confirm that written consent of the Office of the Secretary is obtained before employees engage in outside speaking engagements; approve lectures or interviews prior to activity and maintain a log of the activity.Approve personal securities transactions for regional employees as required by firm policy.Review and resolve personal trading policy violations with Compliance and Regional Director as required.
Strong interpersonal communication and management skills are required.
Strong understanding of regulatory requirements and best practices within the brokerage environment.
Strong organization and follow up skills.Ability to work well on an integrated team.
Comfortable making decisions independently and dealing with conflict in high stress situations.
Ability to effectively communicate with all levels of personnel within J. P. Morgan Securities.
Able to provide supervisory coverage across regional teams as needed.
Requires 7-10 years experience /skills as a Supervisory Manager with a Brokerage or Wealth Management firm
Experienced manager with proven ability to effectively manage team members
Proven ability to get organized and able to multi-task effectively with strong decision-making skills
Team-oriented and able to interact effectively with various functions including investment professionals, marketing, risk, legal, compliance, technology and operations team members
Series 7, Series 63, Series 8 (9&10), 24