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Systems Operations Engineer

Hyderabad, India | Wells Fargo Securities

  • Industry:
    Financial Services
  • Position Type:
  • Functions:
    IT / Information Technology
  • Experience:
    7-10 years
    10-12 years
Job Description:
59 people have viewed this job

About the Role


This is a position with the OS administration, Patching, maintenance and Production support team in India. This team performs OS patching and maintenance activities on Red Hat servers. This is a 24/7/365 team that works in shifts on rotation basis, weekend night shifts will also be a part of the duties of this engineer. Reporting on daily activities, warm shift hand-offs, monthly metrics reporting, coordination with US, India resources for getting the day's job done.


Responsibilities


Handle the shift lead responsibility, prepare shift roaster, manage and will be highest port of technical escalation for the team on production support activities.

Effective partner management across the globe.

Act as primary customer interface for day to day issues and queries

Responsible for coaching and mentoring less experienced team members on handling day to day work both technical and on process level.

Identify and drive process improvement initiatives within the team.

Develop and support routine operational activities with automation.

Must be able to provide SME coverage for all high impact & visible production issues.

Perform root cause analysis and identify preventive action plan.

Understand end to end delivery in terms of patching, production support and work order handling.

Ensure maximum uptime according to the SLA.

Understanding of Multi-geo support environment.

Improves and maintains customer and employee satisfaction.

Work closely with peer teams to deliver high availability and optimum performance for customers.


Essential Qualifications


Bachelor’s degree in computer science or related field.

7+ Years of experience with the installation, upgradation, administration, patching and maintenance of Red Hat Enterprise Linux based Hadoop Infrastructure Distributions running on RHEL version 5.x 6.x, 7.x.

Expert in code deployment tools – Ansible/Puppet

Knowledge and proficiency in developing scripts using Python.


Desired Qualifications


8-12 years of experience in Building, Managing & Supporting - Red Hat Enterprise 5.x 6.x, 7.x Operating Systems.

Intermediate level of experience in Building, Managing & Supporting high availability clusters like - Veritas InfoScale Clusters, Red Hat PCS Cluster and Oracle RAC clustering.

Good Understanding of Cloud technologies like OpenStack, Azure, AWS and Cloud Foundry.

Experience with network topology TCP/IP Network issues, internet routing issues and troubleshooting.

Good Understanding of Automation Tools like HPSA, HPOO and ability to develop scripts to accomplish mass deployments.

Advance level of experience with Linux Kernel troubleshooting.

Good Understanding of DevOps tools like Ansible, GitHub & Jenkins.

Knowledge in Hadoop Infrastructure Distributions (Hortonworks, Cloudera and MAPR) will be an added advantage.

Able to work on shift and with on-call support on rotation.


Market Skills and Certifications


Red Hat Certified System Administrator (RHCSA)

Red Hat Certified Engineer (RHCE)


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