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Technical Account Manager- Central Region

Raleigh, NC, USA | Red Hat

  • Industry:
    Internet / Online Media
  • Position Type:
    Full-Time
  • Functions:
    Sales
  • Experience:
    5-7 years
Job Description:
54 people have viewed this job

The Red Hat Global Customer Success team is looking for an experienced, enterprise-level system engineer to join us as a Technical Account Manager. In this role, you'll work with a small set of key customers to provide involved technical and architectural guidance for the Red Hat infrastructure portfolio. You will provide a level of premium support that builds, maintains, and grows long-lasting customer loyalty by tailoring support for each of our customer's environments, facilitating collaboration with their other vendors, and advocating on their behalf. Successful applicants must reside in a state where Red Hat is registered to do business.


What you will do



  • Perform technical reviews and share knowledge to proactively identify and prevent issues

  • Gain an understanding of customers' technical infrastructure and environment, hardware, and products

  • Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve issues

  • Provide advice and guidance to customers about their current and future Red Hat products

  • Manage customer cases, maintain clear and concise case documentation, and deliver value to customers through documenting and sharing learnings from cases through a defined knowledge management process

  • Serve as the customer's advocate within Red Hat


What you will bring



  • 5+ years of Linux or UNIX system administration experience

  • Prior experience in a support, development, engineering, or quality assurance organization

  • Technical knowledge of the Linux kernel and Linux file system

  • Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support

  • Outstanding verbal and written communication skills

  • Ability to convey complex information to customers clearly and concisely

  • Ability to manage multiple issues and projects with an eye for detail

  • Practical experience with a variety of hardware vendors

  • Bachelor's degree in a technology-related discipline, preferably in computer science or engineering

  • Experience in system management, cloud, or server virtualization is a plus

  • Red Hat Certified Engineer (RHCE) is a plus


#LI-REMOTE #LI-PD2


About Red Hat


Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.


Benefits



  • Comprehensive medical, dental, and vision coverage

  • Flexible Spending Account - healthcare and dependent care

  • Health Savings Account - high deductible medical plan

  • Retirement 401(k) with employer match

  • Paid time off and holidays

  • Paid parental leave plans for all new parents

  • Leave benefits including disability, paid family medical leave, and paid military leave

  • Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!


Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.


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Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.


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