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Technical Account Manager- Central Region

Raleigh, NC, USA | Red Hat

  • Industry:
    Internet / Online Media
  • Position Type:
  • Functions:
  • Experience:
    5-7 years
Job Description:
54 people have viewed this job

The Red Hat Global Customer Success team is looking for an experienced, enterprise-level system engineer to join us as a Technical Account Manager. In this role, you'll work with a small set of key customers to provide involved technical and architectural guidance for the Red Hat infrastructure portfolio. You will provide a level of premium support that builds, maintains, and grows long-lasting customer loyalty by tailoring support for each of our customer's environments, facilitating collaboration with their other vendors, and advocating on their behalf. Successful applicants must reside in a state where Red Hat is registered to do business.

What you will do

  • Perform technical reviews and share knowledge to proactively identify and prevent issues

  • Gain an understanding of customers' technical infrastructure and environment, hardware, and products

  • Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve issues

  • Provide advice and guidance to customers about their current and future Red Hat products

  • Manage customer cases, maintain clear and concise case documentation, and deliver value to customers through documenting and sharing learnings from cases through a defined knowledge management process

  • Serve as the customer's advocate within Red Hat

What you will bring

  • 5+ years of Linux or UNIX system administration experience

  • Prior experience in a support, development, engineering, or quality assurance organization

  • Technical knowledge of the Linux kernel and Linux file system

  • Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support

  • Outstanding verbal and written communication skills

  • Ability to convey complex information to customers clearly and concisely

  • Ability to manage multiple issues and projects with an eye for detail

  • Practical experience with a variety of hardware vendors

  • Bachelor's degree in a technology-related discipline, preferably in computer science or engineering

  • Experience in system management, cloud, or server virtualization is a plus

  • Red Hat Certified Engineer (RHCE) is a plus


About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.


  • Comprehensive medical, dental, and vision coverage

  • Flexible Spending Account - healthcare and dependent care

  • Health Savings Account - high deductible medical plan

  • Retirement 401(k) with employer match

  • Paid time off and holidays

  • Paid parental leave plans for all new parents

  • Leave benefits including disability, paid family medical leave, and paid military leave

  • Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.


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