User Experience Manager - Chief Risk Office
New York City, NY, USA | Credit Suisse
Industry:Banking / Investment Banking
Job Description:56 people have viewed this job
Crafting and driving collaborative design approaches that lead partners from opportunity identification, to solution concept, to design prototype, to viable business solution.
Structuring, planning, and managing creative workshops and design sprints.
Leveraging both creative and analytical approaches to synthesize multiple data sources (qualitative, quantitative) and frame customer-centric business opportunities.
Developing and executing customer insight opportunities (in-person and remote) to obtain deep qualitative insights around customer experiences and building robust customer journeys
Building repeatable, sustainable tools and methods and contributing to the establishment of an overall design practice for adoption within the larger CS communities
Evangelizing Design Thinking methodology and human-centered strategies within the core working teams and across the organization
Dedicated to driving, facilitating, and delivering high quality materials from Design Thinking approaches
Working through the entire design process from discovery to solution design using methods like observing, interviewing, empathizing, capturing insight, ideating, sketching, story boarding, diagramming, prototyping, and testing
Leading multiple Design Thinking, Service Design, Experience Design and other human-centered design efforts
You have a proven academic background up to university degree
You have at least 7 years of relevant working experience in product management and/or design which you have gained in a bank, financial institution or consultancy
You possess a deep understanding of the different divisions in a bank and experience in defining as well as implementing business processes, target operating models and roadmaps
You can demonstrate a successful track record of coordinating alignment with 10 or more initiatives including tracking dependencies and change requests
Compliance domain knowledge or experience is an advantage
You have deep understanding of complex business problems and can come up with creative and effective business solutions
You can act as a bridge between compliance business, vendors, design and technology teams or functions in order to develop products which meet holistic business needs and reduce compliance risk
You possess strong communication skills in English, any additional language would be an advantage
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