UX Director

New York City, NY, USA | Squarespace

  • Industry:
    Internet / Online Media
  • Position Type:
    Full-Time
  • Functions:
    IT / Information Technology
    Marketing
  • Experience:
    10-12 years
Job Description:
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As the Director of User Experience you will oversee UX Design, UX Research and UX Writing across our product design organization, including Presence, Commerce, Marketing & Analytics and Growth. In this role you will be responsible for setting and maintaining our high standards through critical deliverable feedback and mentorship, improving Squarespace’s products and ensuring our highly collaborative culture is at its best. You will be responsible for the hiring and training of new members of the team and working with partners across the product design organization on process and direction.

Responsibilities

Provide UX leadership across all of Squarespace products, including Presence, Commerce, Marketing & Analytics and Growth

Manage the existing teams and their leaders, including developing them further, inspiring them to new heights and building them out to meet the needs of the product organization

Build and set up UX Research team for success

Partner with Creative Directors, Product Directors and stakeholders in supporting groups such as Business Insights and Customer Operations on process, organization and strategy

Ensure timely delivery of high-quality work from teams reporting to you

Qualifications

A minimum of 10 years of relevant experience in information architecture, user experience design, usability testing, accessibility, auditing and related skill sets

Innate understanding of the creative process and its needs

Track record of shipping successful products which stand out from the rest

Exceptional design thinking

Strong problem-solving skills

Expert collaborator across the disciplines of product management, design, writing, engineering and research

Experience with publishing platforms, content management systems or complex creative tools and platforms

Experience designing web and mobile apps

Solid technical understanding, preferably familiar with current web and app development technologies

Portfolio

Your portfolio shows applied knowledge of usability, user-centered design and research through successful products. It contains wireframes, flows, prototypes and app or site maps etc. and displays the following.

Work by you

Work by a team you were directing

Work by your team, which you had to redirect

Any large scale platform thinking you can show