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Vice President, Continent Lodging Services Planning & Services

Hong Kong, Hong Kong | Mariott

  • Industry:
    Hospitality, Travel, & Leisure
  • Position Type:
    Full-Time
  • Functions:
    Operations / Production
  • Experience:
    10-12 years
Job Description:
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As a key member of the Continent Operations team, the Vice President, CLS Planning & Services APAC, will provide consulting, advisory and operational support to the Asia Pacific’s Chief Operations Services Officer and the leadership team.This position will work on fast-paced, high-priority projects that are instrumental to our company’s exponential growth in the continent. Continent Operations is core to the organization, encompassing disciplines such as Rooms, Food & Beverage, Procurement, iT, Engineering, and Design Development Operations. This role serves as the connection within the Operations team to ensure alignment and progress on interdepartmental projects. Furthermore, this position represents Operations in larger cross-functional projects, which range in scope across brand operations, innovation, strategic planning, and process improvement. 


This VP will report to Marriott Asia Pacific’s Chief Operations Services Officer. This individual will focus on internal communications, project management, reporting and analysis, and change management whenever necessary due to any new projects. This individual should carry forward the vision for strategy execution within the Continent Operations team while keeping all disciplines (within and beyond Operations) aligned. 


Projects can range from brand operations to growth/innovation, process improvement, crisis management, and strategic planning. This person will also be largely in charge of ensuring the continent operations initiatives are communicated effectively to the rest of the organization and projects are tracked and completed on budget.This leader thinks creatively and practically to develop strategic plans and to oversee efforts designed to facilitate support and execution of CLS initiatives.This position will directly lead the responsibility for engaging stakeholders to develop and execute the Continent’s strategic initiatives that will enable successful delivery against the strategic priorities of Marriott International.In addition to managing the day to day responsibilities for the Planning & Services capabilities, the position will be responsible for coaching and mentoring new leaders and team members. Given the complexity of diverse geography, multiple languages and the growth, the position will also partner with the APAC COO to enable the leadership team by building the right foundational organizational and leadership elements. 


CANDIDATE PROFILE 

Education and Experience

4-year degree from an accredited university in Business Administration, Hotel Management, Communications or related major


10+ years of relevant professional experience, demonstrating progressive career growth and a pattern of exceptional performance 


Experience Preferred

Prior experience leading the planning and execution of strategic projects and initiatives 


CORE WORK ACTIVITIES

Strategic planning

Work with Chief Operations Services Officer to develop frameworks and strategy for executing main priorities


Oversee the planning and deployment of initiatives from the beginning through end of each year


Intuit projects that need further support given capacity restraints. Determine best ways to offer support across projects ranging from brand operations to growth/innovation, process improvement, crisis management, and strategic planning


Regularly seek feedback from regional and area teams to ensure projects are relevant and completed according to market need 


Project development and management

Interview key stakeholders to understand needs of large cross-functional projects before creating charters, timelines with key milestones


Lead meetings with clear agendas and presentations; highlight critical outstanding decisions and drive for clarity on next steps


Define success for each project with clear success metrics and track over time


Write concisely and persuasively to articulate burning platforms, critical outstanding decisions, and next steps


Partner with deployment leads to track progress on projects


Monitor project spend for all Operations projects across a variety of budget sources – highlight opportunities throughout the year to adjust project budgets accordingly 


Leadership

Ensure clear roles and responsibilities across team to ensure work is being performed as effectively as possible


Keep a pulse on organization to understand needs of continent disciplines within and beyond Operations 


Stakeholder management

Demonstrate high levels of emotional intelligence to understand motivations, resolve conflicts, and identify unarticulated needs


Take initiative to follow up with stakeholders who need to be informed about certain workstreams


Nurture stakeholder relationships with maturity and the utmost professionalism


Offers flexibility, patience, and an open-minded nature at all times 


Communications

Oversee the development of clear and compelling internal communications, including but not limited to project updates/summaries, strategic planning, and newsletters


Has an understanding of information design and visual content in order to create clean, uncluttered presentations


Possess acute attention to detail and catch errors before deliverables are finalize 


Data analysis

Oversees the creation of dashboards on Excel and Tableau to summarize progress on key initiatives


Synthesize quantitative guest or social media data to construct insights

Note: Experience in Access, SQL, VBA, and other data analysis tools a plus 


MANAGEMENT COMPETENCIES

Leadership

Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace. 

Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. 

Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

Advanced Computer Skills - Uses software (e.g., Excel, Smartsheets, Tableau, Powerpoint and Word, etc.).

Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.

Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.

Reading Comprehension – Understands written sentences and paragraphs in work related documents.

Writing – Strong skills required to communicate effectively in writing as appropriate for the needs of the audience.


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