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Vice President, HR Operations

Irving, TX, USA | Epsilon Strategy & Insights

  • Industry:
  • Position Type:
  • Functions:
    General Management
    Human Resources
  • Experience:
    10-12 years
Job Description:
51 people have viewed this job

Epsilon is seeking a VP of HR Operations to support key human resources initiatives within our 8,000 person company. You will lead a team of our HR Specialists, HR Assistants and Administrative team, while working closely with cross-functional partners to execute strategies that support the long-term success of the business. You thrive in a role that is high visibility with a high degree of impact.

We are re-envisioning the way we work in HR- across our processes, people and technology. We are seeking a leader with the vision to help us architect our optimal HR end state, as well as the project management experience to get us there.

This role will critical in upgrading our HR operations enabling greater efficiencies and effectiveness of how we deliver HR services. We need an analytical, strategic and pragmatic approach to designing and delivering our HR organization of the future-- from our operating model, to our core HR processes and This role will champion simplicity, standardization (where it adds value), and streamlining of our HR function.

This may be a perfect opportunity if you...

• Appreciate a culture where new ideas are welcomed, with plenty of room to drive change and make an impact

• Enjoy working strategically AND operationally concurrently- are agile and can zoom up and down to details with ease and energy.

• Balance aspiration and pragmatism. You have patience to lead a change journey as well as passion for creating the value you know you can deliver and unlock through an optimized HR organization.

• Demonstrate integrity, fairness and professionalism in all business dealings


• Drive effectiveness and efficiency of processes and tools to achieve timely resolution of issues, and a high degree of customer satisfaction for interactions with HR, leaders, and team members.

• Establish and monitor processes and metrics to ensure customer and stakeholder needs are met. Establish and track performance against Service Level Agreements (SLAs).

• Partner with IT and HR to develop a strategic roadmap for automation of administrative processes, Employee and Manager Self-Service capabilities, and knowledge management.

• Champion the HR operating model, centralizing and standardizing administrative and operational work under the newly formed HR operations organization.

• Lead multiple HR processes under the umbrella of HR operations, including liaison with payroll, benefits, leave of absences, and additional opportunities across HR to further centralize delivery of HR processes.

• Ensure high levels of collaboration and coordination between HR operations, HR COEs and HR business partners to ensure effective service delivery, ensuring agility to deliver against business priorities and proactively identify areas of improvement.

• Provide leadership to ensure process and policy consistency, simplification and efficiency improvement. Ensure ongoing alignment and integration of processes and policies globally.

• Drive improved HR data, metrics, analytics and insights to support data driven business discussions and decision-making.

• Ensure external best practices are continually leveraged and continuous improvement methodology deployed to improve the effectiveness of people programs and processes required to support a complex, growing global business.

• Ensure our processes uphold and demonstrate our company's culture in a consistent manner and that considerations of diversity, equity, and inclusion are embedded in all aspects of the business and employee experience driven out of HR Operations.


• 10 + years experience in HR that includes operational leadership responsibility developing, implementing, and executing successful operations and technology strategies; people leadership experience

• Experience working in high growth environment and supporting HR Ops for 5000+ employees

• Knowledge of and HR functions (recruiting, learning & development, compliance, compensation and benefits, etc), and state and federal laws and regulations that influence HR.

• Proven ability to examine procedures, formulate policy, design new strategies, develop sound proposals, and successfully implement programs.

• Ability to work in a fast paced environment, fostering teamwork across HR functions.

• Exceptional analytical skills, working with large data sets, communicating findings and establishing/tracking program metrics.

• Excellent communication skills with ability to interface with all levels of the organization, influence decision makers, and set and manage expectations.

• Able to project manage and juggle multiple priorities at once.

• Demonstrated strategic thinking and delivery with proven, measurable results for managing change

• Business acumen that allows the quick grasp, immersion and understanding of various end to end processes

• Flexibility and agility to align with dynamic business needs.

• Agile and able to deal effectively with strategic issues, as well as tactical operational details.

• Able to align operational excellence with functional service delivery and employee engagement

Additional Information

When you’re one of us, you get to run with the best. For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon’s best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. 

Great People Deserve Great Benefits

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer.Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.

Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

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